Concession Crew Chief

Luther Burbank Center for the Arts•Santa Rosa, CA

55d•Onsite

About The Position

In this customer-facing role, you will help create safe and pleasant patron and client experiences. You will support bartenders by maintaining a clean, organized, and sanitary back-of-bar area, including restocking products, preparing supplies, and assisting with event-day setup and breakdown. You will follow proper alcohol handling, sanitation, and safety practices. To support the preparation and smooth operation of concessions with bar set-up and dismantle, inventory oversight, and provide patrons with a positive experience.

Requirements

Adhere to all alcohol service and workplace safety laws, regulations, standards, and practices
A professional and friendly demeanor
Excellent time management and customer service skills
Exceptional situational awareness
Commitment to the mission of LBC
Strong verbal and written communication
Ability to manage multiple tasks and stay calm under pressure
Receptive to feedback and able to apply it effectively
Read and interpret safety rules, manuals, and instructions
Team-oriented and able to work well with others
Apply common sense to follow detailed instructions in a multi-use venue
Basic math skills and accurate inventory tracking
Must be able to perform extensive standing, driving, walking, and climbing; able to lift up to 50lbs. regularly, to transport and stock assigned supplies and products; to pick up from vendors and deliver stock and materials. Must be able to bend, stoop, and climb to reach materials.

Responsibilities

Assist with setting up and breakdown of bar and beverage areas, including tables, chairs, linens, stanchions, beverages, and kegs.
Support inventory control, product rotation, and maintain clean, organized, and hygienic storage areas.
Perform minor maintenance and bi-monthly inventory counts as needed.
Maintain sanitary conditions at concession stands and kitchens before, during, and after events.
Handle trash, disinfect surfaces, mop, sweep, restock supplies, and clean ice machines.
Support safe crowd management and set up stanchions/signage as needed.
Identify and report unsafe conditions, respond quickly to medical incidents, and prioritize patron and employee safety.
Answer questions, resolve basic issues, and provide friendly, informed service to patrons.
Effectively completes physical setup and breakdown of bar and beverage service areas for patrons and clients of the Center
Safely transports, sets up, and dismantles equipment such as tables, chairs, linens, stanchions, beverages, and kegs according to event requirements
Ensure proper product rotation, storage consolidation, and upkeep of clean, organized, and hygienic refrigerated areas
Perform minor emergency maintenance and repairs during events, including removal of safety hazards and replenishment or replacement of products
Accurately completes bi-monthly counts of current inventory and communicates discrepancies or needs promptly
Execute janitorial tasks such as trash management, disinfecting surfaces, food disposal, mopping, sweeping, replenishing supplies and products, and performing basic touch-up painting as needed
Supports effective crowd management during events and performances, ensuring a safe environment for patrons and employees
Identifies, reports, and helps resolve unauthorized facility use or unsafe, unusual, or improper conditions.
Properly sets up stanchions and signage for crowd control, relocating or removing them as events require.
Responds quickly during medical incidents, using radio equipment to communicate clearly and concisely with staff and emergency responders.
Prioritizes safety for patrons and employees
Answer basic questions and work to resolve patron issues in accordance with policy guidelines
Remain well informed of specific organizational information in order to provide answers to a multitude of patron questions and inquiries