Computing Infrastructure Management Specialist (Open & Promotional)

County of San Mateo (CA)•San Mateo, CA

66d

About The Position

The County of San Mateo's Information Services Department seeks a qualified Computing Infrastructure Management Specialist. Under general supervision, this individual is responsible for the operation, inspection, and maintenance of the County's enterprise data center facilities, termination facilities (MDF/IDF) locations, and public safety radio site infrastructure. The incumbent ensures the physical and environmental stability, including supporting routine power and cooling system inspections, of County computing facilities as well as their physical security. The position may also assist in the coordination of mitigation and remediation of hazards associated with acute environmental activity, such as storms, to ensure the continued viability of the computing environment. This position will also be responsible for ensuring that all critical infrastructure is maintained and supported through the management of support contracts intended to provide continuity of services as needed at the various facilities. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned IS Systems Supervisor. May exercise technical and functional direction over and provides training to lower-level staff on a project basis. CLASS CHARACTERISTICS This is the advanced journey class in the IS Systems Specialist series. Incumbents serve as subject matter experts in specific area(s), perform complex and varied technical support, provide analytical support for County-wide infrastructure, and frequently solve problems requiring analysis of unique issues or problems without precedent and/or structure. Incumbents serve as technical lead for assigned projects. Employees at this level are required to be fully trained in all procedures related to assigned area(s) of responsibility, working with a high degree of independent judgment, tact, and initiative. This classification is distinguished from the IS Systems Specialist II by the complexity and size of the applications supported and the amount of discretion exercised when solving problems and developing resolutions. This classification is further distinguished from the IS Senior Systems Specialist in that the latter is responsible for the daily technical and functional direction of assigned staff, work is performed within a broad framework of general policy requiring creativity and resourcefulness to accomplish goals and objectives, applies concepts, plans, and strategies which may deviate from established methods and practices, and regularly leads projects of critical importance and substantial consequence of success or failure to the County. The position requires in-depth technical knowledge of enterprise networking and data center operations, combined with facility oversight responsibilities such as environmental controls, hazard mitigation, and vendor coordination. The ideal candidate for this position will have: Knowledge of: Data center infrastructure management principles. Data center design and operations, including IDF/MDF infrastructure, backup power systems, and environmental requirements. Public safety radio site operations and security considerations. Vendor and contractor coordination practices. Safety and hazard mitigation methods (flooding, wildfire prevention, hazardous materials). Ability to: Operate and maintain complex enterprise networking and infrastructure systems. Perform inspections, identify risks, and recommend corrective actions. Coordinate effectively with vendors, contractors, and multiple County departments. Maintain accurate technical and facility records. Travel to and work in remote or difficult-to-access sites. Respond to emergencies and participate in disaster preparedness/mitigation activities. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.

Requirements

Advanced infrastructure design, architecture, configuration, installation, and maintenance methods and techniques.
Advanced techniques and methods of server infrastructure evaluation, implementation, and documentation.
Advanced troubleshooting, configuration, and installation techniques.
Principles and practices of project management.
Principles of computer operating systems, enterprise infrastructure, and peripheral components.
Advanced principles and practices of designing, installing, managing, and maintaining virtualization technologies.
Principles and practices of configuring and using of system monitoring tools.
Principles and practices of configuring and implementing system backup solutions.
Procedures for creating and modifying systems security.
The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
Applicable regulatory relevant to assigned area of responsibility.
Principles and procedures of record keeping.
Modern office practices, methods, and computer equipment and applications related to the work.
English usage, spelling, vocabulary, grammar, and punctuation.
Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.
Perform advanced technical support functions in the design, architecture, installation, configuration, maintenance, and repair of assigned systems; take appropriate action to resolve problems or escalate to appropriate staff as needed.
Perform complex functions in the design, installation, management, implementation, testing, and maintenance of a variety of support servers, storage systems, and other components.
Monitor system and server utilization and recommend appropriate revisions to processes, procedures, and operations.
Perform analyses of informational requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient computer system utilization.
Collect, analyze, and interpret procedures and data; develop sound conclusions, recommendations, and solutions.
Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
Establish and maintain a variety of filing, record keeping, and tracking systems.
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
Operate modern office equipment including computer equipment and specialized software applications programs.
Use English effectively to communicate in person, over the telephone, and in writing.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and four (4) years of increasingly responsible experience in supporting and implementing information technology infrastructure and/or server administration and specific to the specialty area assigned which includes data center management, IT facilities management, storage and backup, server management and server operating systems, and/or configuration management and event management. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.
Some positions may require possession of, or ability to obtain, a valid California Driver's License.
Some positions may require possession of, or ability to obtain, industry-recognized information technology certifications.

Nice To Haves

Data center infrastructure management principles.
Data center design and operations, including IDF/MDF infrastructure, backup power systems, and environmental requirements.
Public safety radio site operations and security considerations.
Vendor and contractor coordination practices.
Safety and hazard mitigation methods (flooding, wildfire prevention, hazardous materials).
Operate and maintain complex enterprise networking and infrastructure systems.
Perform inspections, identify risks, and recommend corrective actions.
Coordinate effectively with vendors, contractors, and multiple County departments.
Maintain accurate technical and facility records.
Travel to and work in remote or difficult-to-access sites.
Respond to emergencies and participate in disaster preparedness/mitigation activities.

Responsibilities

Maintain the County's enterprise network infrastructure, including data centers, MDF/IDF and radio communications sites.
Ensure that all computing infrastructure locations are maintained for cleanliness, safety, and security.
Perform inspections and upkeep of County data centers, IDF/MDF rooms, and related facilities to ensure reliability, physical security, and compliance with standards.
Conduct site visits and inspections of approximately 30 public safety radio sites including remote mountain-top locations, to validate physical security, access is unimpeded, and that environmental infrastructure is operating at peak performance levels.
Coordinate vendor access, repairs, and on-demand services; verify contractor work and ensure adherence to County standards.
Monitor environmental conditions (temperature, humidity, airflow, water/leak detection, power systems) and respond to alerts to ensure integrity of critical infrastructure.
Participate in regular testing, inspections, and preventive maintenance of all in-scope site power and cooling systems.
Implement environmental safety measures such as weed abatement, flooding prevention, sandbagging, and hazardous condition mitigation and remediation.
Collaborate with the Department of Emergency Management and Public Safety agencies to ensure resilience and continued operation during adverse weather or other emergency events.
Maintain and update work process documentation, including Standard Operating Procedures (SOPs), to reflect current practices.
Assist in planning and capacity analysis for enterprise infrastructure.
Serve as a subject matter expert for networking and infrastructure systems.
Maintain records and prepare and manage reports designed to inform departmental stakeholders of site conditions and short/long term exception remediation plans and requirements.
Develop and manage budgetary documents as required.
Performs other duties as assigned.