Computer Works Team Lead

Goodwill Industries of Houston•Houston, TX

3d•$20•Onsite

About The Position

Responsible for the day-to-day operations and management of the computer works area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Requirements

A bachelor’s degree or equivalent work experience preferred.
A minimum of two (2) years of management experience is required.
Certification in technology repair (A+ certification or better preferred) and/or equivalent job experience.
Ability to communicate, read and write in English.
Excellent computer skills (proficient in Microsoft Office).
Capable of working autonomously.
Strong organizational skills and ability to work well with others in a close office environment.

Nice To Haves

Experience in online store operations preferred.
Experience in material handling is preferred.

Responsibilities

Responsible for all management duties, including all day-to-day operations, and all associates.
Evaluate donated computers to assess the value.
Refurbish computer equipment to restore it to like-new working conditions and/or appearance, then transfer it to the stores for resale.
Install an operating system on computers and configure it to CW standards.
Perform minor upgrades as needed to the machine to be transferred to the stores for resale.
Troubleshoot repairs, maintain, install, and perform testing activities on various computer equipment and peripherals.
Warranty maintenance on machines bought from CW.
Drive associate productivity.
Ensure operations are lean and operate at maximum efficiency.
Responsible for ordering and maintaining supplies securely following the established budget and GWH’s policies and procedures.
Responsible for the stewardship of donations and all other GWH property and supplies.
Recruit and train Computer Works associates to build a skilled workforce.
Responsible for supervising, evaluating, and developing within the framework of GWH policies, procedures, and the associates’ job description.
Perform other duties as assigned by management.
Demonstrate professionalism and present a friendly, cooperative attitude.
Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
Must be punctual, have dependable attendance, and maintain an appropriate appearance.
Must safely conduct work; maintain good housekeeping standards; have all the aisles and pathways to fire exits clear and free from clutter; and keep work areas neat and clean.
Adheres to all GWH policies and procedures.