Computer User Support Specialist - Apprenticeship

Data Doctors•Gilbert, AZ

49d•$16 - $18•Onsite

About The Position

Put your passion for computers, community, and leadership to use as a Computer User Support Specialist here at Data Doctors in Gilbert, AZ. We are currently seeking dedicated individuals to provide Computer Repair, New Computer Systems, and Computer Help to both Home and Business clients. This position is responsible for focusing on customers' needs to deliver high-quality service in a fast-paced environment. Ready to share your passion and expertise with the world? Read on to see if you qualify to become a PC M.D.! The main responsibilities of a Data Doctors Computer User Support Specialist are to service and repair Windows-based computer systems, both in the hardware and software areas. However, many of our customers need in-store service, installation, configuration & upgrading of desktop and laptop computers. There will be opportunities to learn new things every day. This fast-paced industry never has a boring day as long as you are open to new challenges and opportunities. This position requires a strong ability to complete technical tasks and communicate them effectively to customers. We explain all our computer service solutions in relatable, easy-to-understand terms to our customers (NO GEEK SPEAK). Data Doctors continues to win awards for our computer repair services because of the people and processes we employ to deliver amazing customer service. The full-time apprenticeship at Data Doctors in Gilbert, AZ is a full time hourly position to include paid days off, purchase benefits, medical/dental/vision benefits, and retirement benefits. Weeks 1-12 - The wage will be $16 an hour (full time) while the apprentice learns the basics of the A+ certification while receiving on the job training. Customer service, operations, and communication skills will also be trained and tested during this time. The apprentice will be with trainers through this time. Weeks 13-24 -The wage will be $17 an hour (full time) while the apprentice moves to the main store location they will work. They will being working alongside of another full time employee continuing learn more advanced computer repair techniques. During this time, they will be responsible for the operation of a store including responsibilities of customer service, operations, and technical expectations. They will have managers and trainers continue to help without as much frequency during this time. Weeks 25 - About 54 - The wage will be increased to $18 an hour (full time) while the apprentice operates a store location on their own with little to no assistance from training staff. They will be responsible for all of the expectations for the store location. During this time, they will also be preparing for the A+ certification which will be paid for by Data Doctors towards the end of the apprenticeship term. Materials will be provided (book) and the two parts of the test will be paid for once by Data Doctors. At the end of the apprenticeship, the apprentice will receive a certificate of training completion from Data Doctors in addition to the A+ certification provided the tests were passed.

Requirements

High School Diploma
Valid Driver's License
Customer Service/Sales Experience
Self-Motivated with a Desire to Advance
Strong Communication and Organizational Skills

Nice To Haves

strong computer knowledge
previous technical experience
customer service/consulting experience

Responsibilities

service and repair Windows-based computer systems, both in the hardware and software areas
in-store service, installation, configuration & upgrading of desktop and laptop computers
complete technical tasks and communicate them effectively to customers