Computer User Support Specialist

ManTech • Eglin Air Force Base, FL

313d

About The Position

Shape the future of defense with ManTech! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with ManTech! ManTech seeks a motivated, career and customer-oriented Computer User Support Specialist to join our Air Force / Space team at Eglin AFB. The Computer User Support Specialist's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract.

Requirements

• High School Diploma
• 2+ years direct/related experience
• Active / valid DoD 8570.01-M IAT-II certification
• Demonstrated experience as a full-service IT support team member in a Windows AD environment.
• Experience working within an IT support team, contributing to and collaborating on daily support activities.
• Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations.
• Current Top-Secret Clearance with SCI Eligibility
• Willingness to submit to a polygraph

Responsibilities

• Provide analytical techniques and procedures in support of clients, systems, and networks.
• Consult with users to determine hardware, software, and system functionality.
• Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
• Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
• Provide support for account management, enterprise resources application, server administration, networking, and application issues.
• Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.
• Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.
• Provide installation and testing of hardware and software.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED