Computer User Support Specialist, Journeyman
About The Position
KAIROS, Inc is searching for an energetic, experienced, and highly motivated Computer User Support Specialist, Journeyman, to join our team. Established in July 2013, KAIROS, Inc. is a growing Woman Owned Small Business (WOSB) specializing in Life Cycle Program Management, Engineering, Cybersecurity, Logistics and Sustainment, Enterprise Platforms and AI, and Additive Manufacturing services focused on optimizing customers’ program performance and mission through proven methodologies and ethical practices. Our headquarters is in California, MD, near Naval Air Station Patuxent River. We offer competitive salaries and benefits with outstanding growth potential. This position will have demonstrated knowledge to install, configure, troubleshoot, and maintain hardware and software, and administer system accounts. Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Requirements
- Strong customer relations, analytics, and documentation skills
- Self-starter, highly motivated, strong work ethic with a commitment to quality
- Microsoft Office Suite proficiency, i.e., Word, Excel, PowerPoint
- Ability to work within a challenging, fast-paced, team-oriented environment
- Ability to work independently
- Ability to multi-task and meet competing, deliverable deadlines
- Detail oriented
- Excellent interpersonal and customer service skills
- Excellent verbal and written communication skills to provide clear status and/or communicate issues
- Ability to adapt to evolving technology
- Bachelor’s degree in a Technical discipline
- In lieu of a bachelor's degree, a substitution may be allowed for a degree and years of applicable experience.
- Three (3) to seven (7) years of relevant experience.
- This position is subject to a government security investigation and must meet eligibility requirements for access to classified information. In order to complete the requirements for government security clearance investigation, you must be a U.S. Citizen and be able to complete the full background investigation.
- This position requires an Active Secret Security Clearance.
Responsibilities
- Oversee the daily performance of computer systems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Answer user inquiries regarding computer software or hardware operations to resolve problems
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Benefits
- Medical Coverage
- Employer Paid Dental, Vision, Basic Life/AD&D, Short-Term/Long-Term Insurance
- Health Savings Account with Contribution by Employer
- 401K Plan with Employer Matching
- Annual Discretionary Bonuses
- Paid Time Off
- Eleven (11) Paid Holidays
- Certification reimbursement program
- Tuition Reimbursement Program
- Paid Parental Leave
- Employee Assistance Program (EAP)
- Rewards and recognition programs
- Community outreach events through our KAIROS Kares group
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
