Computer Technician

Triton College, IL-posted 10 months ago

Full-time • Entry Level

River Grove, IL

Educational Services

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The position involves providing support and troubleshooting for all desktop computer-related problems, from assessment to resolution. This includes onsite technical support to assist end users in operations and the use of Audio Visual (A/V) and computer equipment. The role encompasses working with projectors, screens, computer peripherals, control systems, and video conferencing equipment. Additionally, the position may require occasional small staging and event setups, which include external microphones, mixing boards, laptops, speakers, portable screens, pipe and drape, and other random equipment.

Reimage PCs/Macs and install and configure them as directed by senior technicians.
Close and/or open trouble tickets, while following proper guided protocols.
Maintain records/inventory related to computer equipment (PC/iMAC's) including procuring the use of licenses/registration.
Ensure equipment is in working order and in proper placement.
Provide A/V Support to Electronic classrooms and conference rooms as needed or requested.
Assist with ongoing documentation of processes and procedures.
Maintain inventory list of equipment and security of all equipment that is worked on.
Perform routine preventive maintenance and inspections on all copier, printer, and computer equipment.
Quickly adapting to new processes and procedures in a fast-paced environment.
Diagnostics and troubleshooting of AV/Computer equipment and installations.
Assist installation and service on replacement of consumables such as projector lamps, amps, and other A/V equipment.
Assist installation and service on replacement of computer equipment.
Provide service for electronic/Smart Board classrooms, computer labs, and conference/events and all related tasks associated with said locations.
Conveying technical issues and material to non-technical people.
Strong customer service skills.
Assist full time staff, including working with other hourly personnel as assigned.
Other related tasks and duties as assigned by the Director of Information Technology.

Preferred: CompTIA A+ or equivalent certification
Experience with Microsoft Office Suite
Network environment experience
Windows based operating systems experience
Experience with mobile based hand-held devices
Apple experience a plus
2 to 3 years technical experience preferred
Preferred: Associates degree or equivalent from two-year College or technical school, or equivalent combination of education and experience
Exceptional internal and external customer service skills
Strong attention to detail and deductive reasoning skills
Strong documentation skills
Experience using helpdesk ticketing systems preferred
Some knowledge and experience with A/V equipment in meeting/conference room preferred
Computer skills to include setup with A/V equipment with both PC and Laptops
Good communication skills - written, verbal (phone and face-to-face)
Good organizational skills
Must have valid Driver's License
Must be able to lift 30-40 pounds unassisted
Must be able to bend, stoop, crouch, kneel, climb, reach, pull, push, grasp, lift, and stand for periods of time
Must pass background check

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