Computer Technician

Wayne RESA • Detroit, MI

79d • $20

About The Position

The Technology/Computer Technician position at Hamtramck Public Schools involves providing technical support and assistance to ensure the technology needs of students, staff, and families are met. The technician will be responsible for troubleshooting hardware and software issues, maintaining logs, and providing follow-up support. The role requires physical strength for lifting and carrying equipment, as well as the ability to travel between district buildings for on-site work. The technician will also assist in the installation and maintenance of technology equipment and software, and support district events as needed.

Requirements

• Minimum 3 years of experience in technology as technical support, technician, operator, or programmer.
• Experience in administering and supporting student information system and/or a comparable business information system.
• High School Diploma and industry work experience in networking and/or Microsoft product sets.
• Demonstrated knowledge of current technological and/or educational practices.
• Ability and proven past work ethics in working long hours.
• A strong proven commitment to customer satisfaction, customer-service driven.
• Physical strength in lifting, bending, walking over uneven surfaces, and carrying heavy objects up to 75lbs.
• Ability to climb stairs and ladders.
• Ability to travel within the district, from building to building, to provide on-site work as needed.

Nice To Haves

• Associate degree or higher in related fields and industry certifications in networking and/or Microsoft, Apple, and Google product sets.
• Experience with HTML, CSS, and content management systems.
• Demonstrated ability in implementation of new initiatives and support of existing projects.
• Demonstrated experience and success in assisting users in a help desk environment.
• Experience in troubleshooting, repair, and maintenance of computers and peripherals in both hardware and software.
• Experience and understanding of LAN, WAN, and networking concepts.
• Ability to work well with all educational constituencies: students, teachers, staff, administrators, and families.
• Demonstrated desire for continuous self-learning, constant improvement, research, and training.
• Excellent record keeping and time management/organizational skills.
• Experience and knowledge of web-based applications, such as service requests, accounting, payroll, educational software, and student and personnel databases.
• Demonstrated knowledge and experience of system integration: voice, video, and data.
• Livestreaming, YouTube, and AV experience.

Responsibilities

• Primary contact for technical support in assigned locations and provide on-site work as required.
• Primary contact for technical support for student information system inquiries.
• Respond to service requests by resolving problems, increasing customer satisfaction, and decreasing response time.
• Troubleshoot district hardware and software, maintain logs, and provide follow-up.
• Perform general maintenance and upgrades of district technology equipment.
• Set up and break down technology equipment for meetings held throughout the district.
• Assist in the installation and inventory of district technology equipment.
• Assist in the installation, configuration, and inventory of District software and hardware.
• Assist in maintaining the district technology plan in compliance with the Michigan Department of Education guidelines.
• Assist in the maintenance of network and email accounts.
• Set up network, configure, and install the software on computers for centralized copiers.
• Maintain the Active Directory which includes creating and changing user/computer accounts.
• Update, troubleshoot, and repair VoIP as needed.
• Troubleshoot problems with switches, ports, servers, UPS, etc.
• Maintain, monitor, and repair wireless communication.
• Troubleshoot and track fiber lines that are not transmitting and contact the appropriate service company for repair when necessary.
• Transport equipment and supplies for the purpose of providing materials needed at buildings and/or bringing back equipment for repair and/or storage.
• Maintain confidentiality regarding information of a sensitive nature.
• Act as a liaison between department and employees, students, and families in the district.
• Provide technical support for School Board meetings and district events (livestreaming, sound, etc.).
• Occasional evening availability required to support district events.
• Other duties as assigned by the Director of Technology and Technology Coordinator.

Benefits

• Starting salary of $20.07 per hour.
• 40 hours per week with possibility for overtime pay.

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 251-500 employees