Computer Technician

Sentinel•Phoenix, AZ

2d•Onsite

About The Position

Sentinel is looking for a Computer Technician to assist our customer in supporting their various locations throughout the Phoenix AZ area. The ideal candidate would have experience conducting software upgrades and hardware repairs. This person would provide first-line end-user support, monitoring, prioritizing, and resolving tickets to ensure timely and effective issue resolution, while investigating problems, researching solutions, and documenting actions within a ticketing system. The candidate should be willing to travel locally. This is a contract to hire position, reporting onsite at our client location in Phoenix, AZ.

Requirements

Minimum of a High School Diploma or the equivalent
Minimum of two years of IT help desk experience (preferred)
Must pass the client’s IPV fingerprint process
Strong troubleshooting capabilities with desktops, laptops, tablets, servers, and switches is required
Experience with Chrome OS, G Suite Admin PanelKnowledge of the current technology trends and developments in the field of technology is required
Experience with Active Directory, Print, DNS is required
Knowledgeable of Firewalls NEXT GEN is required
Strong Customer Service and communication skills
Understanding of Windows OS: Windows 8.1, 10 and Server 2012, Server 2016 is required
Knowledge and understanding of MS Office 2010, 2013, 2016, 365
Knowledge of Mac OS and IOS operating systems is required
Knowledge and understanding of mobile device management systems is required
Frequent sitting and standing are required as well as the ability to carry up to 30 lbs is required
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move object is required
Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions
The candidate must have a car, as this position requires travel (up to 3 hours drive) between location and the transportation of equipment
AZ Driver’s License with a driving record that meets our client’s insurance carrier requirements; as regular in-state travel is required
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Nice To Haves

Minimum of two years of IT help desk experience (preferred)

Responsibilities

Provide first-line end-user support
Monitor, prioritize, and resolve tickets to ensure timely and effective issue resolution
Investigate problems, research solutions, and document actions within a ticketing system
Conduct software upgrades and hardware repairs
Travel locally