Computer Technician

The College System of Tennessee • Harriman, TN

30d

About The Position

Providing network and technical support to faculty, staff, and students.

Requirements

• Minimum of a high school diploma or GED with specialized computer training and a minimum of two years of related experience.
• Demonstrated experience in working with Microsoft Windows operating systems and/or Apple Macintosh operating systems.
• Understanding of networking and VOIP telephone systems.
• Ability to troubleshoot network, software, multimedia, and hardware problems.
• Ability to install, maintain, and repair a variety of microcomputers, multimedia equipment, printers, and peripherals.
• Ability to transfer or apply technology concepts across a variety of applications and hardware platforms.
• Ability to communicate technical information to people with various levels of computer knowledge and interact well with people of all ages and diverse backgrounds.

Nice To Haves

• Associate's degree.

Responsibilities

• Installs, maintains, and repairs microcomputers, multimedia and telephone equipment
• Troubleshoots and repairs computer hardware and software problems
• Installs and maintains network wiring and equipment
• Installs, configures, and troubleshoots locally- and network-attached printers
• Assists in maintaining the departmental inventory of computer equipment
• Provides technical support to faculty, staff, and students
• Assists in answering and resolving Help Desk calls
• Assists other technical staff in resolving work orders
• Logs calls into the Help Desk call and work order system
• Resolves and closes Help Desk calls and documents with meaningful resolutions
• Provides informal point-of-use training on microcomputer and telephone hardware and software use and access to administrative systems to faculty, staff, and students
• Assists microcomputer users with basic software applications and computer operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: High school or GED
• Number of Employees: 101-250 employees