Tech - L2 Depot Dept. III-CU3D00
About The Position
The Computer Technician will be responsible for providing computer diagnostics and repairs on tablets, laptops, desktops, and all-in-one devices. This role involves troubleshooting both hardware and software issues, manually examining and repairing computer hardware and peripheral components, and re-assembling computer parts. The technician will analyze failed equipment according to established methods to determine repairability, resolve hardware technical issues within a set time schedule, and provide break-and-fix solutions using in-house systems. They may also be required to manually set up computer systems and hardware, and install or re-install software programs for computer users. The position requires meeting daily Units per Hour metrics, maintaining a positive and communicative work environment, and keeping the warehouse organized and clean. Additionally, the technician is responsible for fostering a healthy and safe work environment for all associates.
Requirements
- Working towards completing A+ certification.
- Still attending tech school.
- Solid 2 to 3 years of repair experience.
- Worked in low production PC type environment.
- Experienced in 1-2 OEMs.
- Knowledge of simple or repetitive component replacement such as LCD/HDD for multiple commodities.
- Working knowledge of different models such as Dell, HP, Toshiba, Apple, and Acer products.
- Basic computer skills, including Microsoft Office Word, Excel, Power-point, etc.
- Ability to clearly organize and categorize work priorities to complete your work.
- Demonstrated ability to read and follow written instructions and ideas.
- Repeated and coordinated use of hands, wrists, and fingers to use a computer keyboard, and other small handheld tools.
- Must be hands-on and have ambition with the drive to succeed - Makes things happen.
- Goal oriented and must be accustomed to achieving results through team-work.
- Must be able to identify and resolve problems in a timely manner.
- Ability to reach daily KPI/Hour metrics - Minimum KPI Standards of 1.25- 1.8 (able to meet within 90 days of employment).
- Must be able to gather and analyze information skillfully.
- Shows determination to achieve excellent results.
- Finds better ways.
- Demands top performance.
- Inspires commitment.
Responsibilities
- Diagnose and repair laptops.
- Troubleshoot and diagnose computer systems both hardware and software.
- Manually examine and repair computer hardware and peripheral components.
- Take apart and re-assemble computer components and parts.
- Analyze failed equipment according to established methods or procedures and determine whether equipment is repairable.
- Resolve hardware technical issues within time schedule and provide the break and fix solution using in-house system.
- Manually set up computer systems and hardware, and install or re-install software programs for computer users (as needed).
- Reach daily Units p/Hour metrics - Minimum KPI Standards of 1.49 or above (able to meet within 90 days of employment).
- Perform other duties as assigned.
- Build and maintain a work environment that is positive and is supported by open feedback and two-way communications at all levels.
- Keep warehouse organized and clean at all times.
- Maintain a positive work environment while supporting the company's culture.
- Foster a healthy and safe work environment, focusing on the well-being of all associates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
