Tech-L2-CU3D00-Depot Dept. III

SMS INFOCOMM CORPORATION•Grapevine, TX

1d•$17•Onsite

About The Position

The Computer Technician will be responsible for providing computer diagnostics and repairs on tablets, laptops, desktops, and all in ones. Essential Duties and Responsibilities include the following. Other Duties not listed may be required. Daily Responsibilities % of Job 90% The primary responsibility of a computer technician is to diagnose and repair laptops. Troubleshoot and diagnose computer systems both hardware and software. Manually examine and repair computer hardware and peripheral components. Take apart and re-assemble computer components and parts. Analyze failed equipment according to established methods or procedures and determine whether equipment is repairable Resolve hardware technical issues within time schedule and provide the break and fix solution using in-house system May manually set up computer systems and hardware, and install or re-install software programs for computer users. Ability to reach daily Units p/Hour metrics - Minimum KPI Standards of 1.49 or above (able to meet within 90 days of employment). Perform other duties as assigned. Warehouse Efficiencies % of Job 5% Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels. Keeps warehouse organized and clean at all times. Team Building/Leadership % of Job 5% Responsible for maintaining a positive work environment while supporting the companys culture. Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.

Requirements

Working towards completing A+ certification
Still attending tech school
Should have solid 2 to 3 years of repair experience
Worked in low production PC type environment
Experienced in 1-2 OEMs
Knowledge of simple or repetitive component replacement such as LCD/HDD for multiple commodities
Should have working knowledge of different models such as Dell, HP, Toshiba, Apple, and Acer products
Basic computer skills, including Microsoft Office Word, Excel, Power-point, etc
Job requires the ability to clearly organize and categorize work priorities to complete your work
Required demonstrated ability to read and follow written instructions and ideas
Job requires the repeated and coordinated use of your hands, wrists, and fingers to use a computer keyboard, and other small handheld tools
Must be hands-on and have ambition with the drive to succeed - Makes things happen
Goal oriented and must be accustomed to achieving results through team-work
Must be able to identify and resolve problems in a timely manner
Ability to reach daily KPI/Hour metrics - Minimum KPI Standards of 1.25- 1.8 (able to meet within 90 days of employment)
Must be able to gather and analyze information skillfully
Shows determination to achieve excellent results
Finds better ways
Demands top performance
Inspires commitment

Responsibilities

Diagnose and repair laptops
Troubleshoot and diagnose computer systems both hardware and software
Manually examine and repair computer hardware and peripheral components
Take apart and re-assemble computer components and parts
Analyze failed equipment according to established methods or procedures and determine whether equipment is repairable
Resolve hardware technical issues within time schedule and provide the break and fix solution using in-house system
Manually set up computer systems and hardware, and install or re-install software programs for computer users
Reach daily Units p/Hour metrics - Minimum KPI Standards of 1.49 or above (able to meet within 90 days of employment)
Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels
Keeps warehouse organized and clean at all times
Maintaining a positive work environment while supporting the company's culture
Fostering a healthy and safe work environment, focusing on the well-being of all associates