Computer Technician

Greater Cincinnati Behavioral Health Services•Cincinnati, OH

5h•Onsite

About The Position

Join our mission to help individuals with mental illness and addictions to lead healthy and productive lives. Greater Cincinnati Behavioral Health Services (GCBHS) has an immediate opening for a Full-Time Computer Technician to work on-site at our Cincinnati (East Walnut Hills) location. WHY WORK AT GCBHS? GCBHS is a pioneer in the field of behavioral health treatment for adults, children, and families Top Workplace in Greater Cincinnati and Northern Kentucky since 2010 Paid Time Off and Sick Time (accrued separately) Flexible work schedules Public Student Loan Forgiveness eligibility Comprehensive health insurance (medical, dental, vision) 403(b) retirement plan with agency match

Requirements

High school diploma or equivalent required
Minimum of one year of IT or computer user support experience
Experience troubleshooting issues in a Microsoft Windows domain environment
Working knowledge of Microsoft Outlook and Microsoft Office
Ability to be on-call for outages or occasional evenings/weekends as needed

Nice To Haves

IT help desk or customer support environment
Windows server and file system experience
Remote troubleshooting via screen-sharing tools

Responsibilities

Provide first-level technical support for hardware, software, and peripheral issues
Respond to and resolve IT tickets and phone requests in a timely, customer-focused manner
Diagnose and document technical issues via phone, remote access, and on-site visits
Install, configure, and support computers, printers, displays, phones, and mobile devices
Support VPN connectivity and remote access for staff
Assist with user account setup, transfers, and terminations using Active Directory
Maintain IT asset inventory and documentation
Support agency software systems, including vendor-hosted applications
Open and manage vendor support tickets as needed
Monitor IT systems and proactively identify issues to prevent downtime
Assist with backups, upgrades, and scheduled maintenance
Perform other related duties as assigned