Computer Technician (27281)

KEITH TITUS CORP GROUP•Town of Brutus, NY

12d•$24 - $28•Onsite

About The Position

To ensure that computer systems and networks operate efficiently and effectively to support the smooth operation of an organization’s IT infrastructure. User and Management’s satisfaction with workstation performance – ticketing system and incoming requests

Requirements

Associates degree in Computer Science or other related courses or equivalent combination of education and computer repair and software configuration job-related experience.
Proven experience as a Computer Technician or other relevant role.
Experience with network installation.
Working knowledge of all the technological equipment and devices like computers, routers, etc.
Understanding data security and privacy on the web as well as from the computer system.
Knowledge of system and data recovery.
Ability to troubleshoot technical problems.
Good organization skills, time-management skills and communication skills.

Responsibilities

New user/unit setup
Create user accounts including domain, email and various software systems
Request created via ticketing system
Hardware setup & configuration to users’ needs
Printer & copier setup and configuration to users’ needs
Software installation > setup & configuration
Documenting the standards for each of the above
Provide training on new systems or upgrades
User/unit maintenance (all logged in ticketing system)
Perform regular maintenance to prevent system failures and ensure optimal performance
Monitors computer performance
Updating and maintenance; including PC, tablets, laptops, phones, etc.
Software update and maintenance
Printer & copier updating & maintenance
Arrange maintenance sessions to discover and mend inefficiencies
Preventative desktop maintenance schedule and operation
Aids in the development of strategies for meeting future hardware needs
Monitor security measures to ensure data and system are protected
Documenting the standards for each of the above
Provide training or documentation for changes/upgrades
Troubleshooting/Resolution (all logged in ticketing system)
Provide assistance to users experiencing hardware or software issues
Desktop/unit network connectivity issues
Diagnosing and troubleshooting computer et al issues
Coach end users through common problems
Create records of repairs and fixes using the ticketing system
Documenting the standards for ticketing system and resolution expectations