Computer Technician

State of Louisiana • Bossier City, LA

121d

About The Position

This position is for a full-time, 12-month, unclassified, staff position. The individual is responsible for the day-to-day operation and maintenance of the telephone and computer systems related to hardware, software, and operating systems. This individual is accountable for troubleshooting equipment malfunctions, assisting users in resolving issues, and assisting supervisor and/or co-workers with installation of computer systems, network services, and phone services.

Requirements

• Associates degree with two (2) years of computer technical experience.
• Two (2) years technical experience.
• One (1) year working experience in a network environment.
• Expert knowledge of desktop hardware and VoIP systems.
• Ability to install, configure, maintain, and trouble-shoot Windows operating systems and desktop applications at elevated heights.
• Knowledge of TCP/IP networks and ability to trouble-shoot connectivity issues.
• Valid Driver's License.

Responsibilities

• Notify Supervisor of abends and equipment malfunctions, report information system problems to supervisor.
• Responds to reports of trouble or malfunctions by identifying and diagnosing the source of the problem, takes corrective action and refers major problems to appropriate personnel.
• Responds to operation questions assisting users in resolving problems or answering questions about equipment operations and procedures.
• Assist Supervisor in the acquisition, installation, implementation, modification, monitoring, and troubleshooting of software and/or hardware to include using vendor-specific technical support when required.
• Assist in preparing facilities for installation of computer systems, network services, and phone services.
• Assist in troubleshooting communication issues on IP networks.
• Maintains and does minor maintenance on printers, peripherals, and auxiliary equipment keeping them operational and responsive.
• Update and repair computer systems to include all related hardware, software, and operating system.
• Install and setup computers.
• Install peripherals and hardware components.
• Install and maintain network cabling as required.
• Install, maintain, and troubleshoot software applications.
• Install operating systems via various methods including pxe boot.
• Create, configure, and install VoIP phones.
• Demonstrate good communication skills with end users.
• Provides day-to-day end user support by identifying, analyzing, testing, and correcting program, machine, network, or procedural problems.
• Perform assigned tasks of increasing complexity as experience allows.

Benefits

• Salary commensurate with credentials and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Associate degree
• Number of Employees: 51-100 employees