Computer Technician TE

Doña Ana County-posted 2 months ago

$21 - $31/Yr

Full-time • Entry Level

Penn Hills, PA

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Deliver high-quality first-level IT resolutions and support for service requests. Troubleshoot, analyze, repair, service, maintain, install, and replace computers, basic network systems, communications equipment, printers, software, and related equipment.

Response to service requests utilizing the IT Ticketing System.
Diagnose equipment and software issues.
Perform repairs and/or replace equipment.
Setup and configure users onto the DAC network.
Answer, train, and/or research questions from users regarding use of current DAC computer systems and programs.
Ensure service levels are maintained and reported regularly to management utilizing industry standard ITIL protocols.
Disposal of workstations, laptops and other sensitive equipment while adhering to County policy.
Install and maintain both hardware and software adhering to licensing agreements.
Guide County employees, volunteers, vendors, guests and community center workers in the use of enterprise computer systems and programs.
Install, examine, and test operating systems, applications software, and network data systems.
Evaluate systems, software, products and procedures for compatibility with existing systems.
Contact customer support services from appropriate vendors for troubleshooting purposes.
Test phones, handsets and cables.
Troubleshoot issues with the basic digital phone/network system including diagnosis of wiring, phone jacks, switches, or firewall.
Adhere to Computer Replacement Plan.
Ensure compliance with service level agreements by providing support through various channels while adhering to the highest customer service protocols.
Configuring video equipment and downloading video from computers.
Create, update, and maintain department documentation and procedures.
Attend meetings, seminars and trainings, as required.
Attend training sessions for DAC systems updates.
Become familiar with training resources available for DAC and externally.
Obtain and maintain applicable computer and network certifications.

High School Diploma or equivalent.
One (1) year of experience in a technical computer position.
Experience should include working with various types of personal computer hardware systems and various software systems including word processing, spreadsheet, and database programs on a secure enterprise.
Must have a valid driver’s license.
A+, Network+ or other relevant CompTIA, Microsoft, or industry standard certifications preferred.
Must maintain a satisfactory driving record in accordance with County policy.
Background, driver’s license record and NCIC check.

Knowledge of computers, electronics and complex circuitry.
Knowledge of the use and operation of electronic testing equipment and peripherals.
Knowledge of operational characteristics of enterprise desktop systems.
Knowledge of desktop operating systems including latest Windows platforms, systems center, virtual desktops, data communication systems.
Knowledge of local and wide area networks, and wireless networks.
Knowledge of customer service and public relations.
Basic mathematics skills.

Equal Employment Opportunity Employer.
Reasonable accommodation(s) for known physical or mental limitations of an applicant with a disability.

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