Computer Technician TE

Doña Ana County • Penn Hills, PA

125d • $21 - $31

About The Position

Deliver high-quality first-level IT resolutions and support for service requests. Troubleshoot, analyze, repair, service, maintain, install, and replace computers, basic network systems, communications equipment, printers, software, and related equipment.

Requirements

• High School Diploma or equivalent.
• One (1) year of experience in a technical computer position.
• Experience should include working with various types of personal computer hardware systems and various software systems including word processing, spreadsheet, and database programs on a secure enterprise.
• Must have a valid driver’s license.
• A+, Network+ or other relevant CompTIA, Microsoft, or industry standard certifications preferred.
• Must maintain a satisfactory driving record in accordance with County policy.
• Background, driver’s license record and NCIC check.

Nice To Haves

• Knowledge of computers, electronics and complex circuitry.
• Knowledge of the use and operation of electronic testing equipment and peripherals.
• Knowledge of operational characteristics of enterprise desktop systems.
• Knowledge of desktop operating systems including latest Windows platforms, systems center, virtual desktops, data communication systems.
• Knowledge of local and wide area networks, and wireless networks.
• Knowledge of customer service and public relations.
• Basic mathematics skills.

Responsibilities

• Response to service requests utilizing the IT Ticketing System.
• Diagnose equipment and software issues.
• Perform repairs and/or replace equipment.
• Setup and configure users onto the DAC network.
• Answer, train, and/or research questions from users regarding use of current DAC computer systems and programs.
• Ensure service levels are maintained and reported regularly to management utilizing industry standard ITIL protocols.
• Disposal of workstations, laptops and other sensitive equipment while adhering to County policy.
• Install and maintain both hardware and software adhering to licensing agreements.
• Guide County employees, volunteers, vendors, guests and community center workers in the use of enterprise computer systems and programs.
• Install, examine, and test operating systems, applications software, and network data systems.
• Evaluate systems, software, products and procedures for compatibility with existing systems.
• Contact customer support services from appropriate vendors for troubleshooting purposes.
• Test phones, handsets and cables.
• Troubleshoot issues with the basic digital phone/network system including diagnosis of wiring, phone jacks, switches, or firewall.
• Adhere to Computer Replacement Plan.
• Ensure compliance with service level agreements by providing support through various channels while adhering to the highest customer service protocols.
• Configuring video equipment and downloading video from computers.
• Create, update, and maintain department documentation and procedures.
• Attend meetings, seminars and trainings, as required.
• Attend training sessions for DAC systems updates.
• Become familiar with training resources available for DAC and externally.
• Obtain and maintain applicable computer and network certifications.

Benefits

• Equal Employment Opportunity Employer.
• Reasonable accommodation(s) for known physical or mental limitations of an applicant with a disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED