Computer Technician - Retail Services (TEMPORARY)
About The Position
As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints. Computer Technician - Retail Services (TEMPORARY) This position provides frontline technical support to customers with technology-related questions and concerns. The role includes diagnosing issues, performing hardware repairs, managing data recovery, and delivering software-based services for both Apple and PC devices. The technician will work hands-on with Macs, iOS devices, PCs, storage devices, and related technologies to ensure high-quality customer service and reliable technical solutions. Note: This is a part-time position (17.5) hours per week.
Requirements
- A firm commitment to the mission of BYU
- Background in computers, including understanding of both internal and external computer operations
- Ability to troubleshoot and resolve hardware and software issues
- Strong customer service and communication skills
- Attention to detail and ability to work hands-on with electronic devices
Nice To Haves
- Experience working with Apple products (macOS, iOS)
- Experience repairing PC hardware and peripherals
- Familiarity with data recovery tools or processes
Responsibilities
- Provide excellent customer service by assisting customers with technology-based questions and concerns
- Perform repairs on computer hardware, including Apple and PC devices
- Manage and support data recovery efforts for customer devices and storage media
- Perform software-based services such as operating system reinstalls, virus removal, and basic troubleshooting
Benefits
- Employee assistance program, available to the employee and all members of their household
- Access to the library
- Free on-campus parking
- Free UTA pass
- Discounts at the BYU Store and for many events at BYU
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
