Computer Technician Principal, Computer Imaging - Memphis, TN

Abbtech Professional Services-posted about 1 year ago
$52,000 - $54,080/Yr
Full-time • Entry Level
Memphis, TN
Administrative and Support Services
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The Computer Technician Principal role focuses on providing comprehensive IT support, including the installation and configuration of Windows 10 operating systems and standard business applications on laptops and desktops. The position involves troubleshooting technical issues, maintaining IT equipment, and ensuring customer satisfaction through effective problem resolution and support services.

  • Install and configure Windows 10 operating system and standard business applications on laptops and desktops.
  • Provide support for deskside incident management and routine installation of IT computer and telephone equipment.
  • Repair, maintain, and resolve technical problems with deskside IT equipment, including laptops, desktops, telephones, printers, and scanners.
  • Troubleshoot and resolve assigned trouble tickets, providing timely updates in the ticketing system.
  • Support the maintenance of local area network (LAN) and wide area network (WAN) components.
  • Provide on-site support for delivery of new systems and supplemental support for remote delivery.
  • Responsible for laptop and desktop computer refreshes and furnishing end-users with new equipment.
  • Participate in receipt/asset control of systems for deployment and execute asset control procedures.
  • Set up and test replacement workstations confirming customer satisfaction.
  • Provide informal customer instruction as needed.
  • US Citizenship or Green Card (Lawful Permanent Residents) required.
  • 1-2 years recent experience as a Deskside Technician or similar position.
  • Experience with imaging Windows devices and installation/configuration of Windows 10 devices.
  • Proficiency in MS Office 365 troubleshooting, Active Directory, Help Desk Ticketing Systems, and VPN Troubleshooting.
  • Hands-on experience with Dell and/or HP laptop hardware and software.
  • Outstanding diagnostic, problem-solving, and analytical skills.
  • Excellent customer service skills.
  • Medical, Dental and Vision offerings
  • Weekly Direct Deposit
  • Paid Holidays and Personal Time Off
  • 401(k) with match
  • Voluntary Life and AD&D, Short/Long Term Disability
  • Other Voluntary coverages
  • Pre-paid Legal and Employee Assistance Programs
  • Northwest Federal Credit Union Membership
  • BB&T @ Work Program
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