Computer Technician in Washington DC Area

Unisys • Ashburn, VA

203d

About The Position

In this role, you will provide the full range of Field Engineering support for an assigned base of large and complex clients. You will take complete ownership of onsite service activity, performing advanced-level maintenance on all products, including low-complexity installation activities. Your responsibilities will include providing technical feedback on equipment, systems, and processes to improve overall service delivery. You will utilize advanced tools and technical knowledge to resolve client problems and conduct scheduled installations. Additionally, you will identify and resolve systemic issues within the team, proactively support the needs of other team members by providing technical assistance and expertise, and contribute to improved client services metrics reporting and documentation. Monitoring technical and process issues will be essential, as you will need to proactively inform the manager and/or team on offering improvement recommendations.

Requirements

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.
• Must have a valid driver's license and criminal background verification.
• Must have access to a reliable vehicle.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Benefits

• Unlimited paid time off
• 401(k) plan
• Comprehensive healthcare
• HSA matching
• Ongoing learning opportunities

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED