Computer Technician II (OTC) - Secret clearance

NANA Regional Corporation•Fort Hood, TX

29d•Onsite

About The Position

SAVA is hiring a Computer Technician II (OTC) to support the U.S. Army's Operational Test Command (OTC) at Fort Hood, TX. To join our team of outstanding professionals, apply today!

Requirements

Active DoD Secret security clearance.
Active 8570 baseline certification IAT Level I (A+, Network+ or equivalent) or IAT Level II (Security+ or equivalent)
0 plus years with Masters
1 plus years with Bachelors
3 plus years with Associates
5 plus year with no degree
Experience must include technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations and peripherals.
Ability to isolate equipment/system/software malfunctions and restore failed equipment to good working order.
Experience conducting operational checks and replacing defective parts and assemblies.
Basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration.

Nice To Haves

Outstanding customer service and communication skills.
Ability to work in a team environment and independently.
Ability to adhere to government policies and requirements.

Responsibilities

Manage Active Directory, including approving systems for reimage/wipe and placing devices in the appropriate Active or Deleted Organizational Units (OU).
Add and remove printers on the print server.
Apply technical knowledge to troubleshoot and resolve routine and complex hardware/software issues.
Provide Tier 1 and Tier 2 deskside support for workstations, printers, and peripherals.
Configure and deliver IT equipment based on customer Change Orders (COs).
Monitor, diagnose, and resolve hardware and software problems using various tools and techniques.
Ensure proper system setup and operation to support end-user business tasks.
Receive, prioritize, document and actively resolve end user help requests.
Maintain knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level.
Assist with network hardware under supervision.
Maintain current knowledge of relevant technologies
Participate in special projects as required.
Assist with Asset Management and Inventory of IT assets.
Assist with security vulnerability remediation.
Return failed equipment to good working order and demonstrate the equipment to the user.
Work as a team member in the installation, configuration, repair and maintenance of computer equipment, peripherals, and applications.
Perform repairs and conduct operational checks, and preventive maintenance service on computer systems, related systems and office equipment.
Ensure timely responses to reports of unexpected malfunctions or failures.
Document all task responses, labor and material usage data as required.
Work with System Administrators to maintain network resources.
Accomplish assigned tasks in closely related fields
Respond to changes in work schedules and/or locations
Support other sections on the ITSS contract
Participate in formal, on-the-job and cross-training