Computer Technician I (OTC) - Secret clearance

NANA Regional Corporation•Fort Hood, TX

27d•Onsite

About The Position

SAVA is looking for a Computer Technician I to provide support to the U.S. Army Operational Test Command (OTC) at Fort Hood, TX. To join our team of outstanding professionals, apply today! Responsibilities + Perform Tier 1 and Tier 2 deskside incident resolution of workstations, printers and peripheral devices. + Configure and deliver IT equipment requested on customer Change Orders (COs). + Monitor and respond to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques. + Ensure proper computer system setup/operation so that end users can accomplish business tasks. + Receive, prioritize, document and actively resolve end user help requests. + Maintain knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level. + Assist with network hardware under direct supervision. + Maintain current knowledge of relevant technology. + Participate in special projects as required. + Assist with Asset Management and Inventory of IT assets. + Assist with security vulnerability remediation. + Assist with Anti-virus software/configuration. + Return failed equipment to good working order and demonstrates the equipment to the user. + Work as a team member in the installation, configuration, repair and maintenance of computer equipment, peripherals and applications. + Perform repair and conduct operational checks, and preventive maintenance service on computer systems, related systems, and office equipment. + Ensure timely responses to reports of unexpected malfunctions or failures. + Document all task responses, labor and material usage data as required. + Work with System Administrators to maintain network resources. + Perform other duties as required, which may include: + Accomplish assigned tasks in closely related fields. + Respond to changes in work schedules and/or locations. + Support other sections on the ITSS contract. + Participate in formal, on-the-job, and cross-training. Qualifications + Active DoD Secret security clearance. + Active certification: Security+ (or equivalent DOD Directive 8570.1 IAT II) or A+/Network+ (or equivalent DOD Directive 8570.1 IAT I). + Relevant education/experience requirements: + 0 plus years with Masters + 1 plus years with Bachelors + 2 plus years with Bachelors in non-directly related field + 2 plus years with Associates + 3 plus year with no degree + Experience must include technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals. + Ability to isolate equipment/system/software malfunctions and restore failed equipment to good working order. + Experience conducting operational checks and replacing defective parts and assemblies. Desired Qualifications: + Outstanding customer service and communication skills. + Ability to work in a team environment and independently. + Ability to adhere to government policies and requirements.

Requirements

Active DoD Secret security clearance.
Active certification: Security+ (or equivalent DOD Directive 8570.1 IAT II) or A+/Network+ (or equivalent DOD Directive 8570.1 IAT I).
0 plus years with Masters
1 plus years with Bachelors
2 plus years with Bachelors in non-directly related field
2 plus years with Associates
3 plus year with no degree
Experience must include technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals.
Ability to isolate equipment/system/software malfunctions and restore failed equipment to good working order.
Experience conducting operational checks and replacing defective parts and assemblies.

Nice To Haves

Outstanding customer service and communication skills.
Ability to work in a team environment and independently.
Ability to adhere to government policies and requirements.

Responsibilities

Perform Tier 1 and Tier 2 deskside incident resolution of workstations, printers and peripheral devices.
Configure and deliver IT equipment requested on customer Change Orders (COs).
Monitor and respond to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques.
Ensure proper computer system setup/operation so that end users can accomplish business tasks.
Receive, prioritize, document and actively resolve end user help requests.
Maintain knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level.
Assist with network hardware under direct supervision.
Maintain current knowledge of relevant technology.
Participate in special projects as required.
Assist with Asset Management and Inventory of IT assets.
Assist with security vulnerability remediation.
Assist with Anti-virus software/configuration.
Return failed equipment to good working order and demonstrates the equipment to the user.
Work as a team member in the installation, configuration, repair and maintenance of computer equipment, peripherals and applications.
Perform repair and conduct operational checks, and preventive maintenance service on computer systems, related systems, and office equipment.
Ensure timely responses to reports of unexpected malfunctions or failures.
Document all task responses, labor and material usage data as required.
Work with System Administrators to maintain network resources.
Accomplish assigned tasks in closely related fields.
Respond to changes in work schedules and/or locations.
Support other sections on the ITSS contract.
Participate in formal, on-the-job, and cross-training.