Computer Systems Support Administrator

Institute for Defense Analyses • Princeton, NJ

20h • Onsite

About The Position

The Institute for Defense Analyses (IDA) in Princeton, NJ has an immediate career opening for a Computer Systems Support Administrator at IDA’s Center for Communications Research in Princeton, NJ (CCR-P). IDA offers a competitive salary, an excellent benefits package and a superior professional working environment. The role involves providing technical and operational support for computers, peripherals, endpoints, and audio-visual systems with minimal supervision. The administrator will troubleshoot and resolve problems of limited scope and provide technical and operational support for IT programs and project initiatives, adhering to IT best practices, corporate, and security policies. Due to the nature of the position and the requirement for extended coverage, working hours outside of a regular schedule may be required.

Requirements

• Bachelor of Science degree in Computer Science or related field with one year minimum experience supporting microcomputer software, hardware, associated peripherals, networks and computer user support OR high school diploma with three years minimum experience supporting microcomputer software, hardware, associated peripherals, networks and computer user support.
• Experience with Microsoft operating systems.
• Working knowledge of Ethernet, TCP/IP, network cabling and remote access methodologies.
• Must be self-motivated and able to work with general to no supervision.
• Ability to communicate effectively in both written and verbal form and with all levels of employees; possess good interpersonal skills.
• Must be willing to work hours outside of a regular schedule.
• Ability to obtain and maintain DOD 8570 IAT II certification.
• Successful completion of a criminal background check is required.

Nice To Haves

• Additional experience Linux desired.

Responsibilities

• Responds to Helpdesk Requests and Change Requests following standard operating practices and procedures (SOP).
• Troubleshoots and resolves operational deficiencies in operating systems and application software.
• Provides technical support and user assistance for multiplatform endpoint systems, telecommunications, mobile devices, networking and conference support.
• Provides operational support performs a range of administrative tasks, including warranty and license maintenance, records management, configuration management, office administration, scripting SOP problem resolution guides, conference support schedules, IT inventory processing and audio visual systems or recordings.
• Assists in the implementation of IT technology initiatives.
• Partners with the engineering staff to ensure the successful deployment and transition of operational support.
• Maintains all systems to meet or exceed the business and security requirements in accordance with IDA and NSA directives and guidelines.
• Administers and maintains classified and unclassified systems and services, ensuring optimum performance and availability.
• Communicates all computer network, system and service problems and outages immediately to the IT Manager.
• Performs other duties as assigned.

Benefits

• Competitive salary and benefits
• Diverse health insurance options
• Generous 10% contribution to retirement
• 6 weeks 100% paid parental leave
• 20 days paid time off
• Mission-oriented work at a non-profit that supports and protects our Nation’s warfighters
• Eligibility for Public Service Loan Forgiveness (PSFL)
• Professional development including tuition reimbursement, internal and external trainings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees