Computer Systems Manager

Carthage School District R9•Carthage, MO

About The Position

Position: Computer Systems Manager Term: Full-time, 12 Months Classification: Certified, contract Location: Information Technology Department Qualifications: Bachelor’s Degree preferred, relevant experience required in system administration and management, hardware and software support, minimum 3 years. Supervisory: Yes Reports to: Director of Information Technology General Expectations: ? Supports the mission and values of the Carthage R-9 School District. ? Become familiar with, enforce, and follow all applicable Board policies, regulations, administrative procedures, and federal/state laws. ? Obey all safety rules, including those affecting the safety and welfare of students. ? Care for, properly use, and protect school property. ? Maintain courteous and professional relationships with students, parents, district employees, and all additional stakeholders. ? Demonstrate excellence in customer service and communication with supervisors, department staff, school personnel, and the community as required. ? Comply with privacy laws, including safeguarding confidential and sensitive information related to staff and students. ? React to change productively and accept constructive feedback. ? Actively participate in professional development to maintain updated technical skills. ? Conduct all official business in a professional and timely manner utilizing district technology resources. ? Maintain accurate records as required by law and Board policy. ? Solve practical problems and apply critical thinking skills as needed. ? Read and interpret documents such as work orders, safety rules, and procedural guides. Essential Functions: ? Serve as the certified instructor for District IT Internship students. ? Install, image, maintain, and repair desktops, laptops, Chromebooks, printers, and additional peripherals. ? Assist in Chromebook deployment, checkout, and hardware support. ? Maintain device carts, classroom workstations, labs, instructional technology equipment, including food service and timeclock system computer. ? Oversee hardware lifecycle management including inventory, asset tracking, and recycling procedures. ? Create, manage, and assign printers via print management systems. ? Install, update, and configure district-approved software applications. ? Respond to escalated software/application issues across administrative and instructional systems. ? Manage software vendor support tickets and coordinate with external partners. ? Document procedures, troubleshooting guides, and technical instructions. ? Provide second-tier technical support for escalated issues, including off-site technicians and after-hours troubleshooting. ? Collaborate with internal/external personnel and vendors to support IT projects. ? Maintain documentation for job related configurations and procedures. ? Support system upgrades, hardware rollouts, cybersecurity initiatives, and infrastructure improvements. ? Provide guidance to technicians and supervise summer interns. ? Carry out all other duties as assigned. Physical Demands: While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee frequently is required to stand or sit. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The employee must be able to lift 50 pounds. Attendance: Regular and consistent attendance is an essential function of this position. The work conditions and environment described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Conditions and Environment: The individual who holds this position will regularly work in an environment that is noisy and active. Occasionally the individual will be required to work outdoors for short periods of time to perform tasks. Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Carthage R-9 School District is an Equal Opportunity Employer and does not illegally discriminate in its programs, services, activities or facilities.

Requirements

Bachelor’s Degree preferred, relevant experience required in system administration and management, hardware and software support, minimum 3 years.

Responsibilities

Serve as the certified instructor for District IT Internship students.
Install, image, maintain, and repair desktops, laptops, Chromebooks, printers, and additional peripherals.
Assist in Chromebook deployment, checkout, and hardware support.
Maintain device carts, classroom workstations, labs, instructional technology equipment, including food service and timeclock system computer.
Oversee hardware lifecycle management including inventory, asset tracking, and recycling procedures.
Create, manage, and assign printers via print management systems.
Install, update, and configure district-approved software applications.
Respond to escalated software/application issues across administrative and instructional systems.
Manage software vendor support tickets and coordinate with external partners.
Document procedures, troubleshooting guides, and technical instructions.
Provide second-tier technical support for escalated issues, including off-site technicians and after-hours troubleshooting.
Collaborate with internal/external personnel and vendors to support IT projects.
Maintain documentation for job related configurations and procedures.
Support system upgrades, hardware rollouts, cybersecurity initiatives, and infrastructure improvements.
Provide guidance to technicians and supervise summer interns.
Carry out all other duties as assigned.