Computer Systems Engineer

Vizio Group • Dallas, TX

303d

About The Position

The Computer Systems Engineering team is responsible for managing the Windows and macOS Operating Systems, Hardware standards and policies for the enterprise user community. This will involve escalations from support, automation of workflows, scripting, Intune administration, Jamf administration, 3rd party software configuration and working side by side with the security and network teams to bring the best user experience to the user community.

Requirements

• Minimum High School diploma.
• Intune and Jamf Administrator certification or equivalent technical experience.
• Strong Win10 and Win11 experience in a Hybrid Active Directory Environment.
• 2+ years of Windows 10 and 11 experience in a support role.
• 2+ year of Intune experience (software packaging, profile deployment, imaging).
• 2+ years' experience with supporting and administrating macOS devices via Jamf.
• 2+ year of working with Microsoft 365 Admin Center.
• Experience administering Microsoft Active Directory and Azure Active Directory.
• Knowledge of and the ability to diagnose issues with M365 apps for macOS and Windows.
• Understanding of Network Protocols (TCP/IP, DNS, DHCP, NETBIOS, 802.1x, etc).
• Able to work with software developers when they need assistance and provide them with correct solutions and root cause analysis.
• Excellent communication and troubleshooting skills.
• Ability to explain technical issues to non-technical users.
• A self-starter that thrives in a fast-paced, yet at times, ambiguous environment.
• A hard-working team player, with a 'no task, is too small' attitude.
• Strong Customer Service mentality and multitasking ability.
• Proven ability to document issue resolution for IT knowledge base.
• Experience implementing and administering PAM systems (Privileged user account management).
• Experience with security tools on Windows and macOS platform like Defender for Endpoint and CrowdStrike.

Responsibilities

• Work with members of VIZIO's IT team and staff at all VIZIO's offices, and external Software vendors to evaluate, plan, and implement new technology.
• Manage all aspects of our Intune and Jamf environments, including troubleshooting, root cause analysis and working with Microsoft's and Apple's support team to resolve SaaS level issues.
• Oversee the development and implementation of workstation standards for the enterprise, develop, publish and deploy application packages, and develop plus administer OS policies.
• Lead and guide strategic initiatives related to Windows and macOS products and the Intune and Jamf cloud administrative platform including, troubleshooting, and maintaining the Windows and macOS Device Enrollment Program.
• Machine Disaster Recovery solution and testing.
• Improve enterprise Windows and macOS user experience while maintaining emphasis on systems security hardening.
• Script and automate the implementation of Windows and macOS platform applications, policies & security tools.
• Designing, build, test, document and deploy new software packages and optimize the enterprise self-service portal for enterprise Windows and macOS devices.
• Administer systems patches and application updates to make sure Windows and macOS devices are protected by having the latest patches deployed (M365, Adobe, browsers, etc.).
• Develop Dynamic/Smart computer groups in Intune and Jamf to manage software pushes and inventory reports for separate groups (devs, test, departments).
• Partner with Information Security team to deploy and maintain clients for DLP, VPN, EDR, and other security platforms.
• Develop and implement Computer Systems SOPs and contribute to IT documentation and Knowledge Base articles.
• Take ownership of L3 tickets that may need elevated support outside of the Deskside Administrators.
• Respond to system alerts, outages, service requests on an On Call basis.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED