Computer Systems Analyst

Brigham and Women's Hospital • Boston, MA

63d • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. We are looking for a systems analyst (i.e., information specialist) who analyzes how data processing of clinical and biomedical data (e.g., unstructured clinical notes, imaging studies, 'omic' data) can be applied to the specific needs of clinical users and biomedical researchers and who will design and implement computer-based processing systems (including AI models and large language models). In this role, the systems analyst will study MGB, affiliates, and other clinical sites/biomedical research institutions to identify its information needs and design computer systems that meet those needs. Job Summary Responsible for designing, developing, testing, implementing, and maintaining new and existing software applications. This role also includes providing training and support to end users. Additionally, assists users in understanding clinical and business workflows, defining functional requirements, conveying these requirements to colleagues involved in software design and configuration, executing test scripts and user acceptance testing, and providing software support services.

Requirements

• Bachelor's Degree Information Systems required or Bachelor's Degree Related Field of Study required
• Experience in information technology, working with business or clinical systems 2-3 years required
• Experience providing training and support to end-users 1-2 years required
• Experience in information technology, working with business or clinical systems. Experience in the development, support, or operation of software applications. 3-5 years required
• Proficient interpersonal skills to effectively communicate with both technical and non-technical staff.
• Demonstrated analytic and problem-solving skills.
• Ability to learn quickly and share insights with teammates.
• Ability to effectively translate business requirements to functional requirements.
• Proficient written and verbal communication skills including facilitation and presentation.
• Ability to effectively conduct small to mid-sized meetings, both formal and informal.

Nice To Haves

• Epic Certification requirement(s) as appropriate by job focus 1-2 years preferred

Responsibilities

• Support and educate users on the use of applications. Prepare end-user training materials.
• Reviews system requirements and business processes; tests, debugs, and implements software solutions.
• Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible, identify opportunities for process improvement.
• Understand user requirements; translate these into functional requirements and assist user with submission for software updates.
• Develop and execute user acceptance testing plans, including creation of test cases.
• Runs reports, updates tables, and performs other tasks associated with the ongoing operation of the software environment.
• Assist in identifying and recommending leading practices for business analysis, training, and end-user support functions.
• Trains end users on the operation of software applications and develops end-user documentation.
• Provides ongoing support for software applications by identifying and resolving issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees