Computer Systems Analyst I

BUSINESS ENABLED ACQUISITIONandTECHNOLOGY Inc•Fayetteville, NC

13h

About The Position

The Computer Systems Analyst I provides IT service support, audio/video (A/V) technical assistance, and dedicated IT support for the XVIII Airborne Corps at Ft. Bragg. This role is responsible for identifying, managing, and mitigating IT risks, as well as translating technical requirements into IT project specifications to enhance mission readiness and operational effectiveness. The Computer Systems Analyst I plays a crucial role in installing, configuring, maintaining, and upgrading IT hardware/software solutions while ensuring seamless IT and A/V operations for command functions, briefings, and other mission-critical tasks.

Requirements

3+ years of experience in IT service support, project management, and audio/video system administration.
Experience identifying, communicating, and mitigating risks associated with IT projects.
Proficiency in defining customer/business requirements and recommending IT solutions.
Knowledge of network configurations, software installation, and IT system upgrades.
Ability to plan, implement, and maintain computer and A/V systems supporting command and operational functions.
CompTIA Security+ CE (Required)
Bachelor’s degree in Systems Engineering, Computer Science, Telecommunications, or related field (preferred).
Clearance: Secret

Nice To Haves

Experience with DoD IT service management, audio/video technologies, and mission-critical system support.
Familiarity with Army IT security policies, RMF processes, and VTC/A/V integration solutions.
Hands-on experience with IT project planning, system administration, and network infrastructure maintenance.
ITIL Foundations (Preferred)

Responsibilities

Identify, communicate, and manage risks associated with IT and A/V projects supporting the XVIII Airborne Corps.
Translate customer requirements into new IT project specifications and system enhancements.
Develop IT project plans, detailing tasks, milestones, and resource allocation.
Assess business and operational requirements, recommending IT solutions to improve efficiency and effectiveness.
Recommend, install, configure, maintain, and upgrade computer hardware, networking components, and software applications.
Troubleshoot workstation, server, and network connectivity issues to ensure system availability.
Support classified and unclassified IT systems in compliance with Army cybersecurity policies.
Coordinate with vendors and IT teams for system upgrades, replacements, and technical troubleshooting.
Set up, maintain, and troubleshoot audio/video equipment, video teleconferencing (VTC) systems, and multimedia solutions.
Provide technical support for command briefings, presentations, and special events requiring A/V support.
Ensure all A/V components integrate seamlessly with the Army’s IT infrastructure.
Maintain A/V equipment inventory and conduct routine system testing and performance checks.
Ensure compliance with DoD and Army IT policies, including RMF, DISA STIGs, and AR 25-2 guidelines.
Implement and maintain access control measures, endpoint security, and data protection solutions.
Regularly update and patch IT systems in accordance with Army cybersecurity directives.
Develop and maintain technical documentation for IT and A/V systems, including setup procedures and troubleshooting guides.
Provide training to users on IT security best practices, system usage, and troubleshooting methods.
Assist in preparing status reports, IT assessments, and risk mitigation strategies.