Computer Systems Analyst I

ITC Defense Corp.•Charleston, SC

23h

About The Position

ITC Defense is seeking to hire a Computer Systems Analyst I in support of U.S. Navy /Air Force CYP CCTV Lifecycle Support Service program. This role involves assisting in the analysis of system requirements, installing and configuring hardware and software, troubleshooting issues, and training end-users, all to ensure the safety and security of the child and youth program environments. The analyst works under general supervision, applying technical knowledge to maintain and improve system performance.

Requirements

High School Diploma/GED
At least one year of computerized systems experience, specifically with network protocols and UNIX and Windows-based operating systems.

Nice To Haves

Prior experience with hardware/software support in a network environment preferred.
Familiarity with computer hardware, software, and networking principles, specifically CCTV, video surveillance, or electronic access control systems.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team, managing multiple tasks and deadlines.
Knowledge of information security guidelines and best practices.

Responsibilities

Provide day-to-day operational support for CCTV, IP video surveillance, and electronic access control systems in CYP facilities.
Perform hands-on installation, configuration, and testing of IP cameras, VMS software, access control devices, and associated IT equipment in Windows and UNIX-based environments.
Monitor live and recorded video systems, system health dashboards, and storage capacity; identify and report performance or availability issues.
Perform basic troubleshooting of cameras, servers, workstations, network connections, and access control components under supervision.
Assist with system commissioning activities, including camera alignment, video quality verification, and functional testing.
Apply established network, cybersecurity, and physical security procedures when supporting IP-based security systems.
Perform routine and emergency maintenance tasks, software updates, and system checks to support lifecycle sustainment.
Maintain accurate system documentation, logs, and configuration records for CCTV and access control systems.
Coordinate with vendors, installers, and senior engineers during system installations, upgrades, and repairs.
Support end-user assistance and basic training on CCTV and access control system operation as required.
Oher duties as assigned