Computer System Analyst

Edgewater Federal Solutions•Albuquerque, NM

3d•Onsite

About The Position

Edgewater Federal Solutions is seeking a Computer System Analyst to support a major national laboratory. The Computer System Analyst is responsible for the health, efficiency, and integration of the organization's computing ecosystem. This role focuses on optimizing the performance of Windows-based workstations and the expanding IoT (Internet of Things) infrastructure. You will act as a project-oriented analyst, identifying ways to automate data collection from edge devices and improving the end-user experience through better system design and proactive hardware management. Ideal candidates will also have some networking expertise, including but not limited to a solid understanding of the OSI model and hands-on experience with cabling/switching.

Requirements

BS/BA in relevant discipline plus minimum 2 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
Must have an active DOE Security Clearance
Must be US Citizen
Must be located in the Albuquerque, NM metro area as this position is onsite.
Knowledge and experience of Windows desktop support, including build, install, configure, patch, remediate and troubleshoot Windows machines, peripherals and other computing devices connected.
Knowledge and experience with both physical and virtual Windows desktops.
Knowledge and experience with both Internet of Things (IOT) and operational technology (OT) devices.
Knowledge and experience with non-standard devices and technology environments (i.e. SCADA, PLCs, Siemens, Raspberry Pi, etc.).
Ability to provide customer support by phone, messaging, email, and in-person.
Ability to work with suppliers and technology vendors.
User application support.
Willingness to work on obsolete, non-standard, and standalone equipment.
Linux desktop knowledge.
Application layer knowledge.
Networking knowledge.
Cybersecurity and Zero-Trust environment knowledge.

Responsibilities

Assist in the installation, configuration, and optimization of Windows-based workstations and IoT devices, ensuring they are tailored to specific departmental workflows.
Coordinate the deployment and connectivity of IoT devices (e.g., smart badges, facility sensors, connected tablets), ensuring they successfully join the network and transmit data as intended.
Assist in the configuration and monitoring of switches, firewalls, and wireless access points.
Troubleshoot basic connectivity issues involving TCP/IP, DNS, DHCP, and VLANs.
Troubleshoot and resolve issues affecting hardware, operating systems (both Windows and Linux based), or applications.
In person and remote customer service interactions which will be documented in our ticketing system but not limited to customer intake, monitoring ticket queue, and documenting troubleshooting steps taken.
Maintain and troubleshoot secure remote access solutions, including VPN client configuration and Multi-Factor Authentication (MFA).
Assist with user accounts, permissions, and security groups within Active Directory (Windows).
Develop and refine automated deployment scripts (PowerShell) for both Windows applications and IoT configuration profiles to ensure consistency.
Other duties as needed and assigned.