Computer Support Technician

Contact Government Services-posted 11 days ago
$40,000 - $55,000/Yr
Full-time • Entry Level
Onsite • Minneapolis, MN
11-50 employees
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As a CGS Computer Support Technician, you will provide a variety of direct assistance to USAO personnel, AUSAs, legal assistants, administrative staff, and other USAO staff. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

  • Requires testing, quality assurance, configuration, installation, implementation, maintenance and management of networked systems used for the transmission of information in data, voice and/or video format, ensuring systems availability, functionality, integrity, and efficiency. Contractor may be granted administrative rights at the discretion of the USAO-MN.
  • Ensures the confidentiality, integrity, and availability of systems, networks, and data through the implementation, maintenance, and enhancement of information systems security programs, policies, procedures and tools.
  • Provides customer support service including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements.
  • Provide IT customer support, including installation, configuration, troubleshooting, customer assistance, inventory management and/or training
  • Assist the IT Systems Management staff in the configuration, installation, and maintenance of networked systems
  • Performs assignments related to ensuring the confidentiality, integrity, security and availability of systems, networks and data; performs routine assignments in support of the Office intranet and internet sites, including converting content into workable web pages, checking links, repairing errors, etc.
  • Assist in the planning, development and coordination of litigation support and case management service.
  • Knowledge of operating systems, associated devices, and the interoperability of systems sufficient to install, upgrade, troubleshoot, test, and maintain those systems; to optimize the functionality and performance of systems; and to ensure the availability, integrity, efficiency, and reliability of servers.
  • Ability to apply methods and practices for troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems and provide support that minimizes interruptions in service to customers.
  • Contractors should have the knowledge of the principles, methods, and practices for integrating information system components sufficient to plan, coordinate, and administer computer systems, and optimize system performance, knowledge of the latest advancements in technology to initiate corrective or preventative action to ensure optimum performance of the system.
  • Completed atleast a high school education
  • Ability to work in office full time M-F
  • Ability to obtain a Public Trust security clearance
  • Be a United States Citizen
  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays
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