Computer Support Technician

Langara College • Redmond, WA

1d • $35 - $40

About The Position

The Computer Support Technician provides IT technical support to users throughout the College through the Service Desk using a client-centered approach according to established policy, practices and standards. The CST will respond to hardware and software incidents as well as user requests. CSTs are expected to provide training to users in a one-on-one or group setting.

Requirements

• Two year Diploma in Computing Studies such as Applied Computer Science Technology Diploma, or Computer Information Systems Diploma.
• Two (2) years related experience in providing technical support to users, and working with computer systems, software, and hardware.
• ITIL Foundation Certification.
• Considerable knowledge of both PC and Mac hardware and software.
• Experience with installation, configuring, testing, troubleshooting repairs, and upgrades of various computer hardware, software, and peripherals.
• Knowledge of a variety of network and software applications required for providing user support in an IT environment.
• Ability to communicate effectively with others, both verbally and in writing.
• Ability to describe technical concepts to users and train users on computer-related equipment.
• Ability to determine and provide technical support advice and corresponding client-centered services.
• Ability to organize, to prioritize workload, and manage time to meet deadlines.
• Ability to problem-solve, troubleshoot, diagnose, and resolve a variety of computer problems.
• Ability to work independently and as a member of a team.
• Ability to work with a minimum of supervision.
• Ability to establish and maintain effective working relationships with other employees, students, and service vendors.
• Ability to understand and keep up with constantly changing technical information.
• Ability to provide work and support clients in difficult and stressful situations on a daily basis.
• Ability to safely lift and carry various computer related equipment.
• Flexibility to provide non-regular hours support by working the evening and/or weekend shift.

Nice To Haves

• A+ Certificate, an asset.
• Microsoft Certified IT Professional (current version), an asset.
• Mac OS X Support Essentials certification (current version), an asset.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Provides technical support to clients through the Service Desk
• Provides support in one or more of the following areas: Workstations, Environments & Support Services Workstation Support Provides technical support in the maintenance, upgrading, repair, an Install, configures, tests, troubleshoot, repairs, and upgrades computer hardware, peripherals and a wide variety of often complex software.
• Performs other related technical computer support functions and projects, as directed.

Benefits

• Extensive medical, dental, and vision coverage
• Hybrid-work program for eligible positions
• Generous vacation package plus paid time off during college winter closure (1 week in December)
• Employer paid defined benefit pension plan
• Potential eligibility for educational, training, and developmental programs
• Access to on-site daycare subject to availability
• Tuition waivers for courses at Langara College, subject to space availability
• Course/program tuition reimbursements
• Wellness classes and campus engagement events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree