Computer Support Technician

Nextcomputing • Nashua, NH

381d • $45,500 - $49,500

About The Position

We are seeking a skilled and dedicated Computer Support Technician to join our team. In this role, you will be responsible for troubleshooting and repairing common computer systems, providing technical support to end-users, and ensuring optimal performance of our custom high-performance technology solutions.

Requirements

• Associate degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in a computer support or IT technician role
• Strong knowledge of Windows desktop and Server operating systems
• Familiar with Linux
• Proficiency in troubleshooting hardware and software issues
• Experience with network troubleshooting and basic understanding of network protocols
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Nice To Haves

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Responsibilities

• Troubleshoot and resolve hardware and software issues on Nextcomputing custom systems and other peripherals.
• Install, configure, and maintain operating systems, applications, and software updates.
• Provide technical support to end-users via phone, email, or remote team viewer sessions.
• Diagnose network issues, including connectivity problems, and coordinate with network administrators for resolution.
• Perform routine maintenance and system upgrades to ensure optimal performance.
• Document all support activities, including troubleshooting steps and resolutions, in the ticketing system.
• Assist with the setup and deployment of new computer systems and peripherals.
• Maintain an inventory of RMA equipment and supplies.
• Collaborate with other RMA, Engineering and Production team members to address complex technical issues.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• 401(k) matching
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree