Computer Support Technician - Intern

City of Tacoma (WA) • Tacoma, WA

79d • $26

About The Position

The City of Tacoma is currently recruiting for a highly motivated, energetic, qualified candidate to serve as a Computer Support Technician - Intern. This internship is a part-time, temporary (up to six-months) position. As an intern, you will work closely with a Computer Support Technician to experience and learn duties such as installing and configuring physical desktops, laptops, tablets, and peripherals via a variety of methods such as in person, over the phone, or via remote control. You will work with Client Technology Support Services staff and management to ensure the services delivered meet the needs of the City and are in line with departmental and City standards. You will participate in IT projects, coordinate with IT management and Client Technology Support Services staff to assist in PC replacement activities, and participate in Incident, Change, Request and Asset Management as part of overall IT Service Delivery. Additionally, you will assist the Service Desk in reviewing and processing tickets submitted through a self-service portal, via emails, or by phone from City employees reporting IT service disruptions or requesting IT services.

Requirements

• Graduation from high school or GED.
• Enrolled in college or study programs related to information technology, or possess equivalent experience.
• Ability to provide excellent customer service.
• Willingness to learn troubleshooting and diagnosis of computers and peripheral equipment.
• Basic principles of computer technology.
• Ability to follow procedures and corrective actions during troubleshooting.
• Use of IT Service Management tools.
• Record-keeping techniques.
• Ability to cooperate as a team in a Service Desk environment.
• Effective communication skills, both orally and in writing.
• Interpersonal skills using tact, patience, and courtesy.
• Ability to read and interpret computer processing instructions.
• Ability to analyze situations accurately and adopt an effective course of action.
• Ability to lift boxes of paper and computer equipment up to 40lbs.

Responsibilities

• Install and configure physical desktops, laptops, tablets, and peripherals.
• Work with Client Technology Support Services staff and management to ensure service delivery meets City standards.
• Participate in IT projects and assist in PC replacement activities.
• Assist the Service Desk in reviewing and processing tickets.
• Log incident/service request details and resolve issues at first point-of-contact.
• Perform password resets, create network accounts, and maintain Active Directory.
• Track updates and verify accuracy of asset inventory.
• Coordinate with Tacoma Public Utilities divisions during PC counts.
• Assist with surplus of retired IT equipment.

Benefits

• Hourly Rate: $26.49

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees