Computer Support Specialist

Amentum • Tyndall Air Force Base, FL

36d • $42

About The Position

Amentum is seeking a Computer Support Specialist to provide support for a position located at Tyndall AFB, FL.

Requirements

• Secret security clearance is required. Applicants selected must be a US Citizen in order to apply for a Secret Security Clearance Applicants selected either must currently possess a Secret clearance or will be subject to a government security investigation and must meet eligibility requirements to obtain clearance prior to commencement of employment and maintain a security clearance for access to classified information or Closed/Restricted Areas throughout duration of employment
• IAT Level 2 or higher cyber security certification. (i.e. Security +)
• IT related Associate degree and at least 6 years of computer support related experience, preferably customer support role. Management may allow additional years of work experience to be substituted for degree.

Responsibilities

• Responsible for specifying, installing, configuring, tracking and maintaining operating system workstations and peripherals
• Performs software installations and upgrades to operating systems and layered software packages
• Performs Software License Manager Duties for processing equipment.
• Plans, Schedules and performs installations and upgrades and maintains systems in accordance with established IT policies and procedures
• Responsible for conducting routine hardware and software audits of workstations to ensure compliance with established standards, policies and configuration guidelines
• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentatio
• Troubleshoot computer hardware, software or network.
• Install new software on user's computers
• Clean, upgrade and repair computer hardware including monitors, keyboards and printers
• Provide timely customer service in response to phone calls or emails for issues related to Air Force and Company systems
• Document receipt of all calls and request in the Government approved case tracking system, log details of the situation, and determine the severity of the problem. Provide status as required
• Furnish users with routine information, such as how-to tutorial and information after system or software changes
• Dispatch or route problems to appropriate resources and continue to track issues/problems through resolution
• Analyze trouble tickets to determine trends, issues and develop preventative measures
• Must maintain an active IAT Level 2 or higher cyber security certification
• Performs computer and peripheral equipment tracking and inventories.
• Performs other duties and related tasks within their classification as assigned by Supervisors

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees