Computer Support Specialist, Sr | Applications & Customer Relations

UW Candidate Experience • Laramie, WY

80d

About The Position

The University of Wyoming is seeking a Computer Support Specialist, Sr. to provide basic and routine computer support for unit operations. This includes troubleshooting systematic departmental network or server problems, software, hardware, peripherals, and bringing the system back online. The role involves designing a variety of queries and reports, coordinating, scheduling, and monitoring data input and processing runs on Administrative or Academic systems. The specialist will act as a liaison between units and Information Technology and provide programming to correct and modify user's software programs. Additionally, the position entails providing information about appropriate computer and software usage and services.

Requirements

• Education: Vocational School, On-the-Job Experience, or Associate’s degree.
• Experience: 2 years work-related experience.
• Valid driver's license with a motor vehicle record (MVR) compliant with the University Vehicle Use Policy.

Nice To Haves

• Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
• 2+ years of experience in computer support, systems administration, or IT consulting.
• Experience providing technical support in a higher education or similarly complex, decentralized environment.

Responsibilities

• Establish and troubleshoot basic LAN systems.
• Provide hardware/software modifications, developments or updates to designated system.
• Provide basic network system modifications or updates to enhance network operations.
• Respond to system failures to bring the system back to functioning levels of operation.
• Troubleshoot basic and routine computer, network, or server problems.
• Provide computer training and write or maintain user documentation/manuals for basic and routine software applications.
• Prepare and schedule computer runs to process and backup files.
• Organize data input for processing and prepare and maintain input logs.
• Provide analytical/statistical services.
• Review output for completeness and accuracy; create and distribute reports/data runs.
• Prepare a variety of basic and routine reports and queries using a variety of software and systems.
• Assist users to obtain required data and reports.
• Assist with designated computer security systems/password/file protection protocol.
• Assess computing needs and provide information to aid in identifying potential use of available computing resources.
• Set up operational procedures for users.
• Serve as technical resource to unit; provide basic and routine technical assistance and advice to unit, faculty, staff, and students.

Benefits

• Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
• Exceptional Health & Prescription Coverage: Access to medical, dental, and vision insurance with competitive employer contributions.
• Paid Time Off: Ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers.
• Wellness and Employee Assistance Programs: Wellness initiatives, counseling services, and mental health resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees