Computer Support Specialist - Information Techn...
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
Information Technology Services (ITS) at the University at Albany seeks applicants for a Computer Desktop Support Specialist. This position directly supports the integrity, security, reliability, and availability of university-owned computers running macOS, Windows, and Linux operating systems. They work directly with customers to support, diagnose, and resolve service requests and incidents related to all types of desktop and mobile devices, peripherals, AV and recording/broadcasting technology and telephones. The successful candidate has excellent customer service and communication skills, the ability to work effectively under challenging times and technology constraints, and the knowledge to work with a wide range of hardware and applications. A variety of online and physical tools are used to resolve incidents across all campus locations in faculty/staff offices, conference and classrooms, research labs, and athletic venues. Specialists should enjoy getting out of the office, work equally well independently or as part of a team, and be comfortable directly assisting customers with various levels of technical expertise. A flexible work schedule, including occasional evenings and weekends, is required to support athletics and other events held outside of traditional business hours. ITS provides training, certification, and other professional development for staff interested in expanding their skills.
