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Milwaukee Area Technical College (MATC) is seeking a Computer Support Specialist for its Help Desk Services. This part-time position is designed to support, manage, and problem-solve computer hardware, phone networks, and software applications utilized by faculty and students across the district's IT labs. The role requires a diversified skill set, including judgment, analytical skills, and decision-making abilities, as daily activities may be completed independently or as part of a project team. Interaction with the supervisor is limited to addressing problems or unusual situations that arise. The Computer Support Specialist will represent the IT department by collaborating with district faculty and staff to perform installations, repairs, and service work on computers and associated equipment. A key responsibility is to ensure that the hardware and software needs of students and faculty are met by accurately determining user requirements. The specialist will implement and manage appropriate software and hardware solutions for applications used by the MATC community, including performing and maintaining software installations and upgrades. In addition, the role involves assessing and resolving network hardware and software problems, including the installation, setup, and configuration of computer hardware and software operating in a networked environment. The specialist will consult with vendors regarding hardware purchase orders and pricing for classroom equipment, develop and document procedures for tracking and resolving network issues, and provide prompt service in response to support requests. This includes evaluating and resolving errors related to laptops, desktops, printers, phones, and tablets, as well as implementing repairs or replacements as necessary. The position also requires collaboration with faculty to facilitate classroom software changes and upgrades, as well as assisting in the research, evaluation, and implementation of computer network hardware and software. The specialist will perform systems administration duties for both physical and virtual systems, utilizing monitoring and reporting tools. Additional responsibilities include creating and maintaining technical documentation, planning workshops for computer equipment and software use, scheduling activities for computer support staff, and training new staff and student workers assigned to the Help Desk. Participation in departmental meetings, in-service training, and professional development activities is also expected, along with keeping current on digital trends and performing other related duties as required for efficient departmental operations.
