Computer Support Administrator / Audio Visual Technician

CACI International•Washington, DC

12d

About The Position

This position is in support of a Department of Defense (DOD) organization located at the Pentagon. The Computer Support Administrator / Audio Visual Technician is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, MFD's and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Computer Support Administrator / Audio Visual Technicians. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, Video Teleconferencing systems and network connectivity. They must be customer service-oriented, self-motivated and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR).

Requirements

Currently hold an active adjudicated Top Secret/SCI Clearance and be able to maintain (no waiver)
Microsoft Certified Solutions Associate MCSA: Windows 10/Office 365
DOD 8570 IAT 2 compliance (CompTIA Security +, Equal or greater)
Self motivated
Able to lift at least 50 lbs
Experience with the following:
CUCM
Cisco TMS, Switches, Routers, Meeting Management and Meeting Server
Video Teleconferencing (VTC) systems and networking
Extron Switchers and Extenders
Crestron NVX, and AMX AV systems
Unimax UC Management Software

Nice To Haves

ITIL v3 - Foundation
Automation using Microsoft PowerShell, VBScript, or batch files
Adaptable to changing circumstances and operational needs
Understanding of Department of Defense Military standards
Networking knowledge: A strong understanding of networking principles is essential for managing and integrating communication systems
Troubleshooting skills: The ability to analyze issues using tools like packet capture software (e.g., Wireshark) and deciphering system traces is crucial
Project management: The ability to manage projects from start to finish is often needed.
Clearone Certification
Biamp Certification
CTS Certification
Able to load and pull code for Crestron and AMX

Responsibilities

Responsible for resolving IT hardware and software infrastructure (desktops, laptops, VDI, VTC, servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications.
Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage, VTC equipment and network connectivity.
Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment.
Supports new infrastructure projects.
Maintains all configuration documentation for assigned infrastructure.

Benefits

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive compensation, benefits and learning and development opportunities.
Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

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