Computer Services Consultant II
About The Position
USC’s School of Cinematic Arts is seeking a Computer Services Consultant II to join its Creative Technology Support Team. The School of Cinematic Arts is the premier school for the study of cinematic arts and provides instruction in production, post-production, producing, writing, animation, gaming, and cinema studies. The facilities include state-of-the-art computer labs, interactive studios, scoring and mixing stages, sound stages, a motion capture stage, an LED virtual production volume, screening rooms, theaters, and a 55-seat IMAX. The Computer Services Consultant II is a member of the team responsible for end-user support and maintenance of all computers, software, and audio-visual equipment used in the school’s instructional and production spaces. The ideal candidate will have hands-on experience supporting end users and advanced technologies across the entertainment industry. The candidate should possess excellent technical troubleshooting and customer service skills and be adept at supporting both Mac and Windows. The role also requires a strong working knowledge of media production software and A/V equipment.
Requirements
- Hands-on experience supporting end users and advanced technologies across the entertainment industry.
- Excellent technical troubleshooting and customer service skills
- Adept at supporting both Mac and Windows.
- Strong working knowledge of media production software and A/V equipment.
Nice To Haves
- Troubleshooting, calibrating, and optimizing A/V systems, including digital cinema projectors, A/V racks, conference rooms, AMX/Crestron/Extron control systems, switching, control, and cabling.
- Color management and color calibration for projection.
- Animation and Visual Effects. (Maya, Cinema4D, Photoshop, After Effects, Nuke, Toon Boom, TV Paint, VR, AR, stereoscopic 3D)
- Innovative and cutting-edge technologies in the entertainment and gaming industries, software such as Unity and Unreal Engine, LED walls, and virtual production.
- Knowledge of scripting, programming, and workflow design.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for all computers, software, hardware, and audio-visual equipment used in classrooms, labs, theaters, and specialized spaces.
- Assist with deployment, maintenance, upgrades, and inventory of equipment.
- Support on-site events and meetings.
- Maintain user accounts, permissions, quotas, and licenses.
- Create procedures and documentation and provide technical training for students, faculty, and staff.
- Supervise student workers.
- Monitor and respond to the department's help desk ticketing system, communication channels (Slack and Zoom), and project management software (Asana).
- The candidate will serve as a power user or subject-matter expert in one or more of the following areas: Post-production and editing. (Avid Media Composer, Pro Tools, Adobe Premiere Pro, DaVinci Resolve, DCP creation, color grading) Audio/Video and projection technology Animation/Visual Effects Rendering workflows Virtual Production workflows (Unreal Engine, LED Wall, Motion Capture) Game Design workflows and file management (Perforce, Git Hub, etc.)
Benefits
- USC employees, by virtue of the university’s status as a nonprofit tax-exempt organization, may qualify for public service student loan forgiveness (PSLF).
- excellent benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
