Computer & Server Technician in Phoenix, AZ

Unisys • Phoenix, AZ

388d

About The Position

The Computer & Server Technician role at Unisys involves providing technical support for enterprise products, including servers, storage, and networking systems. The technician may also lead a team, ensuring customer satisfaction and adherence to service level agreements while performing maintenance, installations, and troubleshooting of hardware and software issues.

Requirements

• High school degree required
• 2-4 years of hands-on technical experience
• Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience
• Active directory/exchange server and operating systems knowledge
• A+ certification a plus
• Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys
• COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training
• Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems
• Ability to test and certify mainframes and/or servers with associated peripherals using mechanical capability and an understanding of ESD procedures
• Client and/or governmental clearance may be required

Nice To Haves

• Microsoft Server Certified Professional Certification
• CCNA Certification is an added advantage

Responsibilities

• May function as team or site leader providing direction to other technicians
• Performs server and storage break and fix
• Provides support for Enterprise products
• Desk side support specialist
• Provides support for enterprise storage products
• Supports Networking products including Cisco certification requirements
• Provides support for Payment systems products and Unisys core-CMOS products
• May have project management responsibilities for smaller projects
• Possesses other high skilled specialized technical skills
• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation
• Maintains a high degree of professionalism in actions, demeanor and dress
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Perform IMAC and exposure to project management
• Support Unisys Legacy products

Benefits

• Equal opportunity employer
• Commitment to diversity and inclusion
• Opportunity for reasonable accommodation in the hiring process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED