Computer Science Lab Manager (Technical Specialist)

MassBay Community College • Ashland, MA

79d • $70,929 - $79,319

About The Position

The Computer Science (CS) lab manager is responsible for the day-to-day operations of computer laboratories, which includes installation, setup, configuration, troubleshooting, maintaining and overall management of software applications, computer and networking equipment, peripherals, etc. The scope of work also includes working closely with MassBay's Office of Information Technology (OIT), implementing the laboratory's policies and regulations, and supporting multiple OS platforms. In this role, in addition to managing CS labs, the individual is responsible for managing the NETLAB and cybersecurity ecosystem including the CS department's own Cyber Range environment. The position requires working directly with CS faculty, students, and OIT, ensuring the system is configured to support the needs of the CS and Cybersecurity programs, including the planning, design, configuration/operations, analysis, acquisition, development, implementation, quality assurance, and management of the systems. The CS lab manager will plan and lead the events and develop policies and procedures governing the CS and Cybersecurity laboratories.

Requirements

• Master's degree in Computer Science, Information Technology, Management Information Systems, or Instructional Technology; with (2) years experience and/or training that includes computer operating systems, hardware/software installation/troubleshooting, and network system administration; or an equivalent combination of education, training, and experience.

Nice To Haves

• Sensitivity and commitment to the goals of Affirmative Action.
• Experience working in a community college or similar environment.
• Demonstrates commitment to working with students in need.
• Previous experience in a managed service environment.
• Experience in Cybersecurity training and exercises.
• Cyber Range management experience.
• Applications: Security Onion, Apache, SQL Server, etc.
• Operating Systems: Microsoft Server, Windows, Linux/Unix, Mac OS.
• Certifications: CompTIA Network+, Security+, Linux+, Cloud+, CCNA, CISSP, SSCP.
• Linux: Ubuntu, Debian, Red Hat, Kali.
• Networking: Routing, Switching, DNS, Active Directory, VPNs, VLANs, PKI.
• Virtualization: XCP-ng, Kernel Virtual Manager (KVM), VMWare vSphere or Hypervisor.
• Security Appliances/VMs: Firewalls, pfSense, Intrusion Detection Systems, Vulnerability Scanners, Proxy servers.
• Network vulnerability assessment, attack vector and signature recognition, and risk mitigation experience.

Responsibilities

• Manage day-to-day operations of specialized computer science laboratories and the operation of software applications, computer and networking equipment, peripherals, etc.
• Provide ongoing faculty support.
• Install, troubleshoot, and upgrade server-based information systems.
• Evaluate, test, implement and support new operating systems.
• Analyze and assess the technological needs of the NETLAB system and installation of new labs within NETLAB environment.
• Detect, isolate, and resolve NETLAB problems.
• Anticipate system and network problems, develop and implement a plan of action for the CS labs.
• Integrate, manage, configure, monitor operation, test, secure, and support CS department's own Cyber Range environments.
• Support activities and events offered MassBay's Cyber Range.
• Test virtualized network operating software to resolve technical problems and make the proper on-site repairs.
• Provide resolution of complex problems and operating malfunctions involving various hardware components and network operating software failures.
• Monitor the operation of virtual networks and ensure that hardware, especially servers in all CS labs, and network software are functioning properly and meet required standards.
• Train and assist students with initial guidelines for using the Cyber Range.
• Ability to perform with minimal supervision.
• Other duties as assigned.

Benefits

• Array of choices for health insurance plans to meet individual/ family needs.
• Affordable Dental Insurance and vision discount program.
• 12 paid State/ Federal holidays.
• Generous sick, vacation, and personal time.
• Flexible Spending Plans to reduce your taxable income.
• Low-cost basic and optional life insurance.
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement.
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
• Tuition Benefits for employees and dependents at state colleges and universities.
• Free Employee Assistance Program (EAP).
• Eligibility towards Public Service Loan Forgiveness (PSLF).
• Free gym and parking on campus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Master's degree
• Number of Employees: 251-500 employees