Join the XOTIC PC Customer Service & Sales Team Turn Your Passion for Tech Into a Career You'll Love Are you the go-to friend when someone needs tech advice? Do you love gaming, solving problems, and helping people get the most out of their setups? At XOTIC PC , we're looking for motivated, friendly, and tech-savvy individuals to join our Customer Service & Sales Team at our Lincoln, Nebraska headquarters. About Us Since 1999, XOTIC PC has been a leader in custom gaming desktops, high-performance laptops, and professional workstations. We don't just build PCs - we build dream machines for gamers, content creators, and performance pros across the country. Behind every system is a team of passionate people who love technology, push boundaries, and treat customers like family. What You'll Be Doing This isn't your typical call center gig - you'll be helping real customers, solving real problems, and making real impact. Guide customers through their buying journey - from first questions to final builds Respond to customer inquiries via phone, live chat, and email with speed, accuracy, and personality Recommend the perfect systems for gamers, creators, and professionals Multitask across multiple active conversations while maintaining accuracy and focus Work efficiently through support tickets so customers get fast, clear, and helpful answers Use tools like ChatGPT and AI assistants to improve speed and solution quality Collaborate with a team that lives and breathes tech and customer excellence Why You'll Love Working Here 4-Day Work Weeks (Mon-Fri, outside of peak holiday season) Unlimited Vacation - trust-based time-off policy Regular Team Lunches, Events & Giveaways Employee Discounts on high-end gear and systems Casual Dress Code - jeans, hoodies, game tees welcome Career Growth opportunities in support, sales, marketing, or operations A work culture driven by passion, innovation, and performance