ManpowerGroup-posted about 1 year ago
Full-time
Hybrid • Augusta, ME
Administrative and Support Services

The Computer Operator position at ManpowerGroup involves providing technical support and customer service in a hybrid work environment. The role requires monitoring computer systems and applications, assisting with call resolutions, and ensuring the smooth operation of mainframe systems. This position is essential for maintaining operational efficiency and supporting the Service Desk during after-hours calls.

  • Ability to remote into systems to assist in call resolution.
  • Monitors network and applications for completion and errors.
  • Reports errors according to SOPs.
  • Acts as an extension to the Service Desk taking after hours calls to assist with troubles.
  • Enters all calls into an internet-based tracking system, Assyst.
  • Discriminates between critical and non-critical jobs and contacts programmers as necessary.
  • Browse pending, ongoing, and completed RFCs, to keep a general knowledge of changes occurring, or that have been completed.
  • Reports hardware problems on the IBM system, usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook.
  • Mounts input tapes on the IBM system and removes used output tapes from the loaders and files in the racks.
  • Checks condition codes on certain IBM jobs to ensure they have run correctly and reports failures to IBM System Analyst.
  • Technical Support experience
  • Help Desk Support experience
  • Customer Support experience
  • Knowledge of at least one mainframe computer system including related components, their configuration and function
  • Experience with monitoring tools
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