Computer Operator

ManpowerGroup • Augusta, ME

438d • Hybrid

About The Position

The Computer Operator position involves providing technical support and customer service primarily through phone and ticket support. The role requires monitoring network and application performance, analyzing operations, and ensuring the proper functioning of mainframe computer systems. This hybrid position requires onsite presence twice a month and operates on a schedule from Sundays through Thursdays.

Requirements

• Technical Support experience
• Help Desk Support experience
• Customer Support experience
• Knowledge of at least one mainframe computer system including related components, their configuration and function
• Experience with monitoring tools

Responsibilities

• Ability to remote into systems to assist in call resolution.
• Monitors network and applications for completion and errors.
• Reports errors according to SOPs.
• Acts as an extension to the Service Desk taking after hours calls to assist with troubles.
• Enters all calls into an internet-based tracking system, Assyst.
• Discriminates between critical and non-critical jobs and contacts programmers as necessary.
• Browse pending, ongoing, and completed RFCs, to keep a general knowledge of changes occurring, or that have been completed.
• Reports hardware problems on the IBM system, usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook.
• Document any other hardware problems in a similar manner.
• Mounts input tapes on the IBM system and removes used output tapes from the loaders and files them in the racks.
• Checks condition codes on certain IBM jobs to ensure they have run correctly and reports failures to IBM System Analyst.

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: No Education Listed