Computer Operator Sr

MAPFRE • Webster, MA

69d • Onsite

About The Position

Are you a detail-driven problem solver with a passion for keeping systems running smoothly? Join our team as a Data Center Operations Specialist, where your expertise will ensure the reliability and performance of our critical infrastructure.

Requirements

• Experience: 4–6 years in data center operations, with proven leadership in team settings.
• Education: Bachelor’s in Computer Science or related field preferred; Associate’s degree with relevant experience considered.
• Skills:
• Strong troubleshooting and root cause analysis
• Advanced scripting and automation
• Familiarity with Windows Server, Linux, virtualization, and cloud infrastructure
• Excellent customer service and communication
• Ability to follow procedures and escalate appropriately

Nice To Haves

• Are logical, detail-oriented, and methodical in your approach
• Can make independent decisions within established parameters
• Enjoy solving complex operational challenges
• Value collaboration and clear communication

Responsibilities

• Monitor system health and performance, proactively resolving issues to maintain uptime.
• Automate routine tasks using scripting languages like Python or PowerShell.
• Lead incident management efforts and collaborate across teams to restore services quickly.
• Uphold data center security and compliance standards.
• Maintain clear documentation of procedures, configurations, and resolutions.
• Stay ahead of the curve with continuous learning in cloud technologies and monitoring tools.
• Partner with IT Help Desk, system admins, and business units to meet SLAs and plan capacity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees