Computer Operator Specialist (On-Site)
About The Position
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. The opportunity We currently have an opportunity for a Computer Operator Specialist to join our IT team based on-site in our Needham, MA office. This role provides 24x7 on-call support for monitoring multi-platform systems, managing production schedules and ensuring operational continuity. It involves responding to system disruptions, executing emergency protocols, and collaborating across teams to troubleshoot hardware, software, and network issues. This role also includes installing and validating infrastructure components such as memory, fiber cards, hard drives, fans, and SAN/network connections.
Requirements
- 4+ years of related experience.
- Excellent communication skills and acute attention to detail.
- Strong interpersonal skills and ability to collaborate effectively.
- Knowledge of Control-M, scripting concepts (Argent Sentinel, mabl), EcoStruxuware IT Data Center, KVM.
Nice To Haves
- College degree in IT or related field preferred.
- Azure Cloud experience helpful but not required.
Responsibilities
- Monitor and manage job scheduling, execution, and performance.
- Investigate job failures, document findings, and resolve issues using available tools.
- Process requests for job creation, deactivation, and changes across platforms with high accuracy including calendar creation, job restarts, and abend recovery.
- Monitor and maintain automated scripts to test and verify the availability of web-based applications using company provided tools.
- Monitor and respond to alerts to remote UPS systems.
- Complete daily shift turnover and checklists associated with tasks.
- Ensure all operations related procedures and processes are properly documented and maintained.
- Manage the configuration, activation, monitoring, and maintenance of both local and remote security camera systems, including timely response to alerts.
- Ensure Data Center software remains up to date with current release versions.
- Contribute to multiple projects as team member or lead, delivering enhancements, production support and project deliverables.
- Provides or coordinates support for hardware, software and environmental systems during and outside of regular business hours, including holidays and weekends as needed.
Benefits
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
