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This position resides on the Computer Operations team in the Bureau of Operations Services within the Chief Information Office. The Computer Operator will operate print and post print processing equipment that produces output from various jobs submitted throughout the course of the day. The role involves loading, aligning, and configuring print output (upwards of 50 lbs.) on printers, pre, and post print processing equipment, and using a pallet jack to move inventory throughout the facility. The operator will also comply with post print processing instructions, record, label, batch, and distribute printed output, and communicate with customers regarding the status of their print requests. Additional responsibilities include conducting quality control on printed checks, transporting approved checks to the mail center, and assisting mail center staff with sorting and distribution. The operator must adhere to security procedures regarding the storage, transportation, utilization, disposition, and accountability of secure stock, and communicate to supervisors when supply levels require replenishing. Regular cleaning and maintenance of equipment is required, along with diagnosing and resolving issues on the equipment and opening support tickets when vendor assistance is needed. The operator will monitor job console and hardware diagnostic displays to ensure systems are operating efficiently and customer online transactions, batch programs, and data transfers are properly executing. The role also includes initiating and monitoring production jobs and communicating statuses to appropriate teams for resolution, conducting physical checks of the facility to ensure safety and security, and serving as a help desk technician.
