Computer Operator-Senior

Huntington National Bank • Columbus, OH

69d

About The Position

The Computer Operator Senior provides first level support by monitoring and controlling our computer systems. They coordinate with colleagues to ensure system batch is performed accurately. They provide support to resolve system issues within Service Level Agreements.

Requirements

• High School Diploma or equivalent
• Minimum 1-year Microsoft Office product and SharePoint experience

Nice To Haves

• Associates or bachelor’s degree
• Ticketing system experience – ServiceNow preferred
• Strong verbal, written, organizational, and interpersonal skills
• Direct customer contact problem solving skills
• Computer Operator experience
• Banking knowledge

Responsibilities

• Operates within IBM z/OS mainframe and distributed scheduling environments
• Ensures all daily scheduled production work is completed accurately
• Monitors system applications and tools to confirm they are properly functioning
• Analyzes potential issues and troubleshoots operational issues as 1st level support
• Performs restarts and scheduling modifications utilizing job documents and other relative system documents
• Notifies and escalates to the appropriate support for incident resolution
• Ensures all issues reported to computer operations are recorded in the incident reporting log for review or action by Operations or IT management
• 1st level support for applications ensuring 24x7 availability
• Escalate to Computer Operations leadership for 2nd level support
• Monitors IBM z/OS environment and Enterprise Schedulers
• Documents and communicates issues that occur during their shift
• Performs change related CTASKs
• Utilizes processes and procedures documented in SharePoint, ServiceNow, and job documents
• Provides first line support for mainframe and off host systems which include troubleshooting, monitoring, and reporting issues
• Restarts jobs as directed
• Contributes suggestions for continuous improvement
• Reviews Computer Operations Daily status report and provide coaching to operators when opportunities are found
• Assists in maintaining current processes and procedures
• Escalates incidents involving performance of operating environment
• Supports additional customer systems and environments as required
• Responsible for new hire shift specific training
• Performs other duties as assigned

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees