Computer Operator IV NEW

General Dynamics-posted about 1 year ago
$52,603 - $59,779/Yr
Full-time • Mid Level
Hybrid • Fort Novosel, AL
10,001+ employees
Transportation Equipment Manufacturing
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The Computer Operator IV at GDIT plays a crucial role in supporting the Information Management Communication Services Program at Fort Novosel, AL. This position serves as the second tier of IT support, addressing incidents and service requests that are escalated from the Army Enterprise Service Desk. The operator is responsible for troubleshooting and resolving complex technical issues related to end-user devices and basic networking, ensuring efficient operation and support for both classified and unclassified networks.

  • Provide Tier 2 IT support for classified and unclassified networks.
  • Manage and resolve complex incidents and service requests escalated from Tier 1.
  • Execute technical troubleshooting across various end-user devices including desktops, laptops, and printers.
  • Install, troubleshoot, and repair computer systems and peripherals.
  • Resolve internal user problems and ensure correct operation of personal computers.
  • Provide technical support and assistance for software and hardware issues.
  • Guide customers through recommended problem-solving steps.
  • Set up or repair computer equipment and related devices.
  • Install and train users on new hardware or software.
  • Inform team members and managers of major problems or recurring customer concerns.
  • Elevate difficult cases to support technicians or senior analysts.
  • Prioritize workload to resolve critical issues first and document standard support procedures.
  • Secret clearance
  • At least 5 years of experience in IT/Computer Science or equivalent field
  • Bachelor's degree or equivalent experience
  • ITIL: Foundation v4 or higher or ability to obtain within 30 days of hire
  • Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent
  • Proven work experience as a Computer Operator
  • Computer literacy and attention to detail
  • Ability to work under pressure and manage time efficiently
  • Excellent communication skills
  • Ability to interface with a variety of personalities and rank and file employees
  • Demonstrated leadership skills and ability to work in a group or alone
  • Knowledge of Microsoft Office Suite
  • CCNA-Security
  • CySA+
  • GICSP
  • GSEC
  • Security+ CE
  • CND
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Paid vacation and holidays
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