Computer Operator II

General Dynamics-posted 11 months ago
$17 - $23/Yr
Full-time • Entry Level
Fort Novosel, AL
5,001-10,000 employees
Professional, Scientific, and Technical Services
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GDIT is seeking a Computer Operator II to support the Information Management Communication Services Program at Fort Novosel, AL. Operate as the first point of contact after the Army Enterprise Service Desk (Tier 1). Provide customer support to address incidents and service requests involving end-user devices and basic networking issues. Assist computer users and organizations. Provide technical help directly to computer users.

  • Provide Tier 2 IT support, to both classified and unclassified networks, harmoniously integrating with the current approved Army ITSM system, ensuring all end-user requests and incidents, that are not resolved by the Army Enterprise Service Desk, are efficiently addressed.
  • Manage and resolve incidents and service requests, which are escalated from (Tier 1), employing advanced troubleshooting and technical expertise.
  • Troubleshoot issues across various end-user devices, such as desktops, laptops, tablets, printers, and multi-function devices.
  • Install, troubleshoot, and repair computer systems, hardware, and computer peripherals.
  • Resolve internal user problems and ensure correct operation of personal computers.
  • Work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs.
  • Guide customers through the recommended problem-solving steps.
  • Set up or repair computer equipment and related devices.
  • Install and train users on new hardware or software.
  • Inform team members and managers of major problems or of customers' recurring concerns.
  • Elevate difficult cases that they cannot resolve to senior support technicians or a senior analyst.
  • Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.
  • Maintain parts inventory and log all service/repair activity.
  • May perform system setups for new hires.
  • Secret clearance
  • At least 1 year of experience in IT/Computer Science or equivalent field
  • High school diploma or GED
  • Proven work experience as a Computer Operator
  • Ability to work under pressure and manage time efficiently.
  • Analyze customers' computer problem to diagnose it and determine the cause.
  • Document customers' descriptions of their computer problems.
  • Computer literacy and attention to detail.
  • Can interface with a variety of personalities and rank and file employees.
  • Dedicated to problem solving and process analysis.
  • Ability to work in a group or alone.
  • Knowledge of Microsoft Office Suite
  • Excellent communications skills
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • ITIL v4 Foundations or higher -- ITIL Training certification meets this requirement
  • One of the following: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
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