University of Florida-posted 11 months ago
Full-time • Entry Level
Gainesville, FL
Educational Services

UF Information Technology (UFIT) is currently seeking an entry-level Computer Operator I to join Infrastructure and Communication Technology, Single Operations Center, a unit within UFIT. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida's innovative and inspirational community. Infrastructure and Communication Technology (ICT) is a division of UF Information Technology that manages the UF Data Center and delivers hosted server, storage, virtualization, database, email, and related systems, in addition to connecting the University of Florida campuses to the world via high-speed data, video, Wi-Fi, telecommunications, and VoIP services. This unit also monitors and escalates issues faced with the university batch processes. This position is responsible for basic level data center systems operations and will monitor UFIT networking and systems using tools provided. Responds correctly to abnormal conditions and notify on-call support. Follows written and oral instructions for resolving abnormal conditions. Supports with after-hours Help Desk Support and customer calls. This position provides 24 hours/day, 365 days/year coverage via shifts.

  • Monitor & escalate the status and operations of computing and networking systems and provided services for UFIT, including Florida Lambda Rail
  • Actively monitor and address service requests around key processes/jobs that may require modification or notification according to instructions
  • Assist UF Help Desk customers after hours (as needed)
  • An associate's degree; or a high school diploma or equivalent and two years of relevant experience
  • Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience
  • Familiar with Infrastructure and Communication Technology data center systems and facilities
  • Familiar with Infrastructure and Communication Technology internal procedures
  • Awareness of current standards and trends in IT and emerging technology
  • Full-time TEAMS employees accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually
  • Sick leave at 4 hours biweekly/13 days annually
  • Eligible for ten paid holidays each year
  • Eligible for four personal leave days/32 hours per year, assuming full-time status
  • Very competitive benefits package
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